Guest Relations Ambassador

Eram Talent is currently seeking highly motivated and customer-oriented individuals to join our team as Guest Relations Ambassadors in Saudi Arabia. As a Guest Relations Ambassador, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

You will be the primary point of contact for guests, greeting them upon arrival, providing information about the property and nearby attractions, and assisting with any inquiries or special requests they may have. You will also be responsible for resolving any guest concerns or complaints in a timely and professional manner. Additionally, you will collaborate with other departments to ensure a seamless guest experience.

The ideal candidate for this role is passionate about hospitality, has excellent communication and interpersonal skills, and is able to thrive in a fast-paced environment. Fluency in English is required, and knowledge of additional languages is a plus. Prior experience in a customer service role in the hospitality industry is preferred.

Requirements

• Ensure a personalized and attentive experience for all guests.
• Receive and manage guest feedback, including compliments and complaints.
• Identify and recognize VIP guests, regular patrons, and special occasions.
• Coordinate personalized services or amenities for special guests.- Responsible for planning and coordinating events, celebrations, and special occasions.
• Ensure that guest expectations are met during private events or functions.
• Provide support for event logistics and guest services.
• Implement loyalty programs or recognition initiatives.
• Implement improvements based on customer feedback to enhance overall satisfaction.
• Oversee the reservation process, ensuring accuracy and efficiency.
• Coordinate with the front-of-house staff to manage table allocations and optimize seating.
• Confirm reservations and communicate any special requests to relevant departments.
• Collaborate with various departments, including kitchen, housekeeping, and event planning, to ensure seamless guest experiences.
• Communicate guest preferences, special requests, and requirements to relevant staff members.
• Train front-line staff on guest relations standards and customer service best practices.
• Conduct regular training sessions to enhance the team's interpersonal and communication skills.
• Foster a guest-centric culture among all staff members.
• Handle challenging situations or guest complaints with professionalism and discretion.
• Implement crisis management procedures to address issues swiftly and effectively.
• Work towards resolving conflicts to the satisfaction of the guests.
• Maintain accurate guest databases, including contact information and preferences.
• Use guest information to personalize interactions and anticipate needs.
• Ensure compliance with data protection and privacy regulations.
• Conduct regular audits and inspections to ensure service standards are consistently met.