CX / Marketing Consultant Team Lead

Welcome to Huble 👋 - we are an international, creative, digital business & CRM consultancy with Elite HubSpot Partner status. We focus on providing solutions to increase our customer's level of CRM sophistication and offer strategic consultancy across marketing, sales, websites, creative and design. We believe in striking a balance between professionalism and being human.

As the CX / Marketing Consultant Team Lead, you'll lead a team of Sales and CX consultants, ensuring the smooth and successful execution of projects and driving account growth for our clients. In addition to leading your own consultancy projects, you'll collaborate closely with our subject matter experts to craft and deliver innovative solutions that exceed our clients' expectations.

With experience in the MarTech field, you'll dive into in-depth consultations with clients, gaining a deep understanding of their business and marketing needs. Armed with this knowledge, you'll develop cutting-edge marketing and sales strategies and technology architectures, expertly configure technology systems, and skilfully manage change processes to help our clients soar to new heights.

🚀 Here are a few of the tasks you'll get to work on:

1) Leadership of the team

• Regular 1-2-1 meetings with the consultants in your team to build strong and trusting relationships.
• Provide daily support, guidance, and mentoring to your team regarding any issues, questions, or skills development needs that arise in their role.
• Identify knowledge gaps and growth opportunities for each consultant and collaborate with Consultancy Leads to develop and manage their areas of expertise.

2) People Management 

• Collaborate with each team member to support their growth in achieving key performance indicators (KPIs) and long-term career objectives.
• Efficiently manage team assignments based on level of expertise, seniority and relevant internal/external factors of team members.
• Take charge of the comprehensive onboarding process for new team members, as well as seamlessly coordinating handovers with departing staff.

3) Consulting for clients on their CX and/or Sales Strategy

• Provide strategic consultancy on marketing, CX or sales projects, proposing strategy and technology solutions aligned with client goals, business requirements and processes.
• Configuring technology solutions and iIntegrations as the lead on complex marketing and sales consulting projects.
• Implement reporting and analytics to provide insight to the client with regards to their marketing and/or sales strategies.

4) Business Growth

• Work with Country MDs, Sales Executives and KAMs on scoping, pitches, RFP’s, client presentations and identification of new opportunities.
• Responsible for customer happiness and profitability of regional team with MD.

🏗️ To excel in this role, you should have the following:

• Extensive experience in digital marketing, preferably in a client-facing consulting or specialist role within a digital agency or consultancy.
• Having experience in previous management or team leadership experience is highly desired.
• A solid knowledge of HubSpot or equivalent CRM platforms such as Salesforce, Pardot, or Marketo.
• Exceptional communication and writing skills in English with the ability to articulate concepts clearly.
• A strong business acumen and the ability to conduct engaging presentations.
• Hands-on experience with online marketing tools, methodologies, and practices.
• Familiarity with agile marketing and the ability to adapt to changing processes.
• A solid understanding of Inbound Marketing and Customer Experience (CX) Marketing.

⚡️  These personal qualities are key to your success:

• Strong in leadership and management.
• Innovative and driven by an entrepreneurial spirit.
• Outstanding interpersonal skills, adept at working independently or collaboratively.
• Emotionally intelligent and displaying maturity.
• Exude enthusiasm and a deep passion for your work.
• Possess an impeccable attention to detail and meticulousness.
• Focused on delivering quality results at all times.

👥 Meet the Team:

You'll be an integral part of the team, collaborating closely with Jess Gamble (VP of Consulting Services) and Amy Dwyer (Chief Strategy Officer).

🛣️  Interview Process:

• 1st Interview (30 min)
• Presentation Interview (60 min)
• Final Interview (30 min)

We aim to complete the process in under 15 working days (subject to availability).

🎁 As part of the remuneration package, you will receive the following:

• 🌍  Work from anywhere: Enjoy the freedom of remote work.
• 🪑 Create your ideal workspace: Receive a budget to set up your home office with your preferred desk and chair.
• 💻 Choice of devices: Choose between a MacBook or Windows Laptop, complete with a monitor and mouse.
• 🌴 Generous leave policy : Enjoy 28 annual leave days, in addition to Public and Banking Holidays, and receive 1 bonus day for special occasions like your Birthday.
• 🧘 Flexible working hours: Benefit from flexible working hours to accommodate your personal needs, whether it's for leisure or family commitments.
• 👕 Show your company pride: Get your hands on Huble Swag.

🤝 Keen to Huble with us?

If you are ready to take on this exciting opportunity and join our team, we would love to hear from you. Apply today and let's Huble together!

NB : Please note that candidates must have the legal right to work in Germany.