Senior Associate, Client Service

Job Title:  Transfer Agency Assistant Manager | Alternative Investments

Grade :   I

Department: Global AIS Transfer Agency

Location: Dublin

Who we are:

For 240 years, BNY Mellon has been at the center of the global financial markets, providing the world’s leading institutions the tools, capabilities, and services to be distinctive investors. BNY Mellon has approximately $16.5 billion in revenues and a 23% return on tangible common equity. 

BNY Mellon is a leader in the world of investment services and investment management, and our businesses support the full range of stakeholders of the financial system including:

• Managing the custody of approximately $37 trillion financial assets of the world’s leading institutional investors, hedge funds, sovereign wealth funds, and corporates
• Investing approximately $2 trillion as one of the largest global asset managers across a wide range of asset classes
• Providing collateral, liquidity, and funding for the world’s largest banks through our markets franchise
• Serving family offices and high net worth individuals through our wealth management franchise 
• Providing a full suite of solutions to advisors, broker-dealers, family offices, hedge and '40 Act fund managers, registered investment advisor firms and wealth managers 
• Advising large global corporations on a range of trust and other solutions 
• Providing integrated managed data services to asset managers 

What we do:

The Transfer Agency Department is part of the Alternative Investment Services and is responsible for the accurate processing and maintenance of shareholder registers and documentation for the funds administered by BNY Mellon.

Lead Analysts are responsible for ensuring that Investors transactions are processed accurately and timely. Reporting and correspondence to clients are processed accurately & timely. Working closely with other teams in BNYM to enhance processes and controls.

Additional responsibilities include written and oral correspondence with clients and investors

The successful candidate will be responsible for the following:

Deal management:

• Ensure deals are accepted and processed in accordance with fund prospectus and Central Bank guidelines.
• Ensure all deals are processed with zero error tolerance.
• Ensure adequate controls are in place around the dealing process.
• Monitor deal acknowledgement as detailed in client service level agreement (SLA), including intra-day tie outs.
• Ensure accurate and timely completion of cash availability and prediction reports to fund managers and valuation departments.
• Ensure Supervisors provide accurate and timely dealing reports to the Cash Team upon which they will instruct payments and pre-advises.
• Ensure prices and factors entered into the transfer agency register are accurate.
• Ensure Supervisors perform a daily tie out with valuation departments.
• Monitor the distribution of daily deal confirmations ensuring that these are sent within the client SLA deliverables.
• Communicate any significant operational issues that arise to Manager.
• Ensure Supervisors respond in a professional and proactive manner to any dealing queries received from the client or shareholders.
• Ensure Supervisors maintain daily/monthly files in a manner suitable for future review by the fund and internal auditors.

 

Client servicing:

• Serve as the primary dedicated contact for the client on operational and client servicing issues. This will include attending weekly, bi-monthly and monthly client calls and reviewing the monthly scorecard.
• Participate in new fund launches.
• Ensure client concerns/requests are addressed as soon as possible and within an agreed timetable.
• Manage where appropriate Supervisors’ client servicing functions and ensure the client is satisfied with the service they are receiving.
• Ensure all staff maintain a proactive and professional relationship with key client contacts.
• Keep the Manager informed of client issues and their progress, highlighting to management any client concerns/complaints as a matter of urgency. 

 

Work scheduling and people management:

• Plan the resourcing requirements for the department in consultation with the Manager.
• Serve as a role model and mentor to staff, with the goal to developing personnel on a career path.
• Complete probation reviews, set staff objectives, monitor staff development against those objectives, serve as a resource to staff and provide adequate training as appropriate along with Manager.
• Allocate operational tasks to Supervisors to ensure that they are challenged at all times. Manage this process through the use of a work in progress list and weekly Supervisor meetings.
• Take responsibility for personal development and seek challenges within your role as Assistant Manager.

 

Quality control:  

• Ensure The Bank of New York Mellon and client standard procedures and controls are adhered to on a daily basis by all staff under your management.
• Review functional checklists and procedures to ensure sufficient controls are in place to accurately complete functional tasks.
• Ensure all staff are advised of client and departmental procedural changes, that these changes are understood by all staff and that procedures and checklists are updated to reflect same.

 

Management reporting and projects:  

• Co-ordinate daily/weekly/monthly management information systems (MIS).
• Ensure projects allocated to you by your line Manager are completed within the deadlines laid down.

 

Experience & Qualifications:

 

College Degree preferred. Minimum of 4 years experience in Investor Services/Transfer Agency.

Client Service – ability to work closely with clients and manage client expectations

A good team player but being able to utilize their own initiative and work independently

Knowledge – Strong Business and Product knowledge

Proficient in Microsoft Office applications

Experience in working on tight deadlines, with an ability to multi-task and work under pressure

Problem solving skills.

Strong technical knowledge.

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.