Technical Support Specialist Level with German-Relocation

We have a new opportunity for you that includes Relocation to Bulgaria!

We are glad to announce a great new opportunity for a Technical Support Specialist 2nd Level, providing services for a telecommunication company.

Our client is a leader in the telecommunication market and we are expanding the team of Technical Support Specialists with German language Level 2.

Responsibilities:

• Process support requests;
• Analyze system logs;
• Remote troubleshooting;
• Consistently achieve client KPIs;
• Utilize and actively participate in the improvement in the existing client Knowledge Database; 
• Provide high level of technical guidance and assistance in problem solving.

What you need to have is:

• Advanced communication skills in  German  and  English , both written and verbal;
• Interest in Networking and Linux;
• Strong troubleshooting and analytical skills;
• Experience with VoIP is an advantage;
• Customer oriented and pro-active team player;
• Route and Switch familiarity is a plus;
• Telecommunications knowledge or education is considered an advantage

What can you expect from us:

• Fulltime role with standard working hours Monday – Friday from 9:00-19:00
• Competitive salary
• Hybrid model of Working
• Comprehensive initial training and onboarding (fully paid by us)
• Continuous training and upskilling programs through Concentrix University
• Professional Development and Career Navigation programs to map out the steps in your desired development
• Health and Wellbeing initiatives
• Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!

Relocation support

• 14 nights in a city center hotel
• Reimbursement of travel expenses
• Advance in salary of 1056 BGN net only upon request of the employee

Experience the power of a game-changing career 

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as 'Employer Brand Leader of the Year' and 'Best Employer - Outsourcing' year after year.