System Librarian (fluent in German) - Urgent Role

Bachelor’s degree in Library Information Science, Computer/Data Science or related fields.

5-7 years of experience with library software solutions. A background in academic libraries, or higher education.

Fluency in English and German required (additional European languages, especially Turkish, is an advantage).

2 years of experience in structured libraries or implementing software in a SaaS environment 

Knowledge of workflows in the sector of Higher Education (HE), e.g., Information Management, Electronic Resources, Library Management, Teaching and Learning and/or academic research processes. 

Prior experience working with Ex Libris products such as Alma, Primo etc.

Experience with project management

Previous experience with web-based information systems and familiarity with industry standards relevant in the Higher Education and Library market, e.g., metadata standards and experience working with MARC, Dublin Core and/or other metadata standards used in the library and information markets. 

Conduct system and data analysis as part of Ex Libris products implementations. 

Perform Ex Libris products configuration based on customer’s requirements.

Interpret and understand customer requirements and workflows and translate into solutions. 

Analyze and troubleshoot customer issues and requests. 

Provide consulting, guidance, and assistance to customers during the project life cycle to ensure a successful implementation and high customer satisfaction. 

Train customers in Ex Libris products, web-based or via on-site workshops, and provide knowledge transfer and support for workflow and configuration decisions. 

Coordinate implementation activities with project managers and others in the Professional Services organization, as well as with other global Ex Libris teams. 

Carry out post-implementation consulting services to ensure client satisfaction. 

Use defined procedures and systems to perform and document implementation tasks. 

Contribute to the development and improvement of standard procedures and tools as needed. 

Provide project management for small scale projects and take responsibility for the coordination of all project work, project planning, monitoring, tracking, communication, reporting, risk management and escalations. 

You will become a member of a sub-team of 5 people, reporting to a Team Leader

The team is very experienced working in a virtual environment.

We do our best to

Help each other sharing problems and celebrating success.

Be very customer focused.

Keep the team spirit high while working remotely.