Advisor, Organizational Performance

Job Opening Number: 107174
Job Requisition Number: 367 
Number of Positions: 1
Job Type: Management and Administration
Department: CORPORATE SUPPORT SERVICES
Division: Corp Support Services External
Hiring Salary Range: $102,784 - $115,632 per annum
Maximum of Salary Range: $128,480 per annum
Job Grade: 006
Job Status and Duration: Full Time (FT), Temporary (T), vacancy for 9.00  months
Hours of Work: 35 Hour work week
Location: City Hall 
Posting Date: 06/03/2026
Closing Date: 06/16/2026

Key Duties and Responsibilities

Provides expertise and leadership in consultation tactics, research methods, analysis, and recommendations for key strategic and corporate initiatives.   Provides consultative, project management support to develop and deliver innovative approaches for the Organizational Performance portfolio which includes strategy, metrics and analytics, process improvements, and both the customer and employee experience. 

Leads the development and delivery of a comprehensive and integrated Corporate Performance Measurement Framework that aligns all operating departments and functional areas with corporate strategic directives.  This role purposely seeks continuous improvement, identifies trends and opportunities, leads the effective articulation of performance targets and reports the outcomes to leadership, members of Council, the organization and the community.

The Advisor continually pursues, enables, and supports a customer-centric and performance-driven culture and reinforces the City’s values, competencies, and its focus on people.

1. CORPORATE PERFORMANCE CHAMPION: Translates the City’s strategic initiatives and achievements with a balanced performance scorecard.  Partners with leaders and operating departments to define clear goals and performance objectives to achieve the City’s strategic and corporate initiatives.  Fosters a culture of service delivery, performance measurement, and evidence based decision making. Facilitates cross-functional projects to affect, influence and support, organizational effectiveness and both the customer and employee experience.  Collaborates with business partners to develop their ‘performance story’ and weave it into the fabric of the overall corporate story of the City’s workforce, services, finances and resources.  Ensures performance measurement is linked to operational planning, service delivery and budgeting processes. Implements targets, measurements and reporting mechanisms to demonstrate the City’s achievements.

2. STRATEGIC FOCUS: Pursues purposeful integration to drive strategies contributing to cultural transformation, employee engagement, citizen satisfaction and continuous improvements that translate into organizational performance measurements. Key priorities include:

1. Metrics and analytics – ‘the why”—performance and success factors that reveal connections to the ‘bigger picture’ and the corporate strategic plan 


2. Corporate planning - encompassing strategic and corporate initiatives such as the Term of Council Priorities, balanced score cards, organizational performance, service delivery and costing, and continuous improvements


3. Data modernization - enabling flexibility and discretion, creating partnerships and encouraging collaboration to create ‘data spaces’ that are user-friendly, offer clear interpretation and enable consistent implementation in practice (dashboards, open data, service and metric inventories)


4. Fostering a customer-centric culture - the connection between the employee experience and the customer experience


5. Prevalent change management stewardship and guidance

3. PROGRAM LEADERSHIP:   Promotes measurable targets based on operational planning, service delivery, budgets, and systems/processes that enable performance measurement.  Oversees the availability, analysis, utilization and quality of performance measurement data. Supports and evaluates performance measurements, reports on achievements and identifies areas of opportunity and/or those that require more focus.  Leads utilization of data analysis and feedback from various sources.  Uses key measures to inform and develop effective action plans.

4. CORPORATE CONTRIBUTION: A subject matter expert on relevant legislative or industry requirements.  Interprets national, provincial and other performance indicators, maintaining systems/processes to anticipate and identify potential impacts on the City’s internal/external performance measurement program. Maintains a broad understanding of all functional areas within the corporation, supporting and encouraging performance measurement. Maintains knowledge of pertinent legislation, regulations, policies and practices, Standard Operating Procedures (SOPs) and collective agreements.  Collaborates with leaders and business partners to prepare annual budget and service plans, develop strategies and tactics to maintain/enhance programs, services, experiences and to achieve corporate performance measurement targets.

5. CUSTOMER CENTRICITY: An ambassador of the customer experience that understands the value and importance of building and fostering solid relationships with internal/external clients.  Considers both quantitative and qualitative results, and thoughtfully promotes corporate values, skills, and our focus on people.  

6. TEAMWORK AND COLLABORATION:  Builds and fosters strong working relationships with leadership, colleagues, internal/external partners, and stakeholders to establish and achieve valuable experiences and measurable targets.

7. COMMUNICATION AND REPORTING:  Effectively coordinates with working groups and key stakeholders striving for alignment within and across corporate strategies, programs, and services, to report on performance and quality.  Advises on relevant trends, challenges, opportunities, impacts and results.  Offers recommendations that influence and inform decision-making for optimal outcomes and/or recommend course of action for risks or threats that may affect operational effectiveness. Report, document and advise leadership and members Council on Corporate Performance trends, challenges, opportunities, results and recommendations. 

Selection Criteria

Education

• Post-secondary degree or diploma in Business Admin, Marketing, Economics or similar

Experience 

• 3 to 5 years advisory and consultative experience in strategic business planning and organizational performance, preferably within the public sector; unionized environment an asset.


• Proven project management skills and experience in leading the development, implementation and operation of an integrated corporate planning and performance measurement program.


• Sound understanding of change management principles and approaches.


• Demonstrated experience leading/facilitating teams and working in collaborative partnerships.


• Experience in data modelling, mining and analysis, business intelligence tools, technology and techniques; behavioural insights/analysis is an asset 


• Practical experience in quality assurance and use of lean or similar methodologies and tools

Other Skills and Assets 

• Demonstrated political acuity with ability to lead, motivate, influence without authority, instil accountability and achieve results


• Excellent verbal and written communication, presentation and interpersonal skills


• Strong analytical and critical reasoning skills, with the ability to think strategically and work through complex challenges


• Practical knowledge of municipal, regional, provincial and federal governments and applicable legislation is an asset.


• Strong communication skills with an ability to advise and consult at all levels.


• Strong presentation & facilitation skills; facilitate and convey concepts in a clear and concise manner.


• Strong customer service and people management skills; ability to collaborate with internal/external stakeholders. 


• Strong analytical skills, organizational skills; detail oriented, well organized and able to prioritize complex tasks and meet critical deadlines.


• Ability to maintain confidentiality, exercise discretion and tact in sensitive situations.


• Computer proficiency in Microsoft Office and other relevant software applications

Additional Information

Interview:  Our recruitment process may be completed with video conference technology.

**Various tests and/or exams may be administered as part of the selection criteria.

As part of the corporation’s Modernizing Job Evaluation project, this position will undergo an evaluation which may result in a change to the rate of compensation.  Any changes affecting this position will be communicated as information becomes available. 

If this opportunity matches your interest and experience, please apply online by clicking the apply now button by (06/16/2026) and complete the attached questionnaire.

We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement. A criminal record search will be required of the successful candidate to verify the absence of a criminal record for which a pardon has not been granted.

As part of the application process, applicants will be invited to complete a self identification survey. The survey is voluntary. Participation in the survey will have no impact on hiring decisions. All information collected is confidential and will not be shared with the hiring manager. The surveys will be anonymized and will be kept separate from applicant or employee files, such that the individuals who completed the surveys will not be identifiable. The results of the survey will assist in the analysis of disaggregated metrics for organizational planning purposes and our commitment to advance and foster diversity, equity, and inclusion. The City may use anonymized data to produce aggregate reports for internal or external use.

The City of Brampton uses email to communicate with applicants for open job competitions. It is the applicant's responsibility to include an updated email address that is checked daily and accepts emails from unknown users. Time sensitive correspondence is sent via email (i.e. testing bookings, interview dates) and it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the employment opportunity and your application will be removed from the competition.

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