Assistant Front Office Manager (m/f/d)

Are you an organizational talent with an eye for detail and a passion for excellent guest service? Take responsibility within a unique historical setting and become part of our team as Assistant Front Office Manager (m/f/d) at Schloss Leopoldskron in Salzburg!

WHO WE ARE

Nestled by a small, idyllic lake and surrounded by 17 acres of stunning grounds, Schloss Leopoldskron is a historic hideaway just minutes from Salzburg’s Old Town. Built in 1736, our exclusive location offers 55 rooms, 12 palace suites, and two townhouses. With breathtaking views of the Alps and Hohensalzburg Fortress, we provide our guests with truly unforgettable experiences.

Schloss Leopoldskron is more than just a hotel—it’s also the home of Salzburg Global, an international non-profit organization whose mission is to overcome barriers and open up a world of better possibilities.

WHAT WE OFFER

We are proud to offer our employees a range of benefits, including:

• Flexible working hours to support a healthy work-life balance 

• Comprehensive training and development opportunities to help you achieve your career goals, including support with German language courses

• Relocation support for candidates outside of Salzburg

• Complimentary meals during your shifts

• Free on-site parking

• Complimentary access to the fitness center

• Special rates for Schloss Leopoldskron, Schlosshotels & Herrenhäusern and DERAG Living Hotels

• Discounts for local tourism attractions

• Bonus payment based on organizational performance 

• Starting salary of EUR 2.800 monthly (variable based on qualifications and experience) paid 14 times per year

Flexible working hours to support a healthy work-life balance 

Comprehensive training and development opportunities to help you achieve your career goals, including support with German language courses

Relocation support for candidates outside of Salzburg

Complimentary meals during your shifts

Free on-site parking

Complimentary access to the fitness center

Special rates for Schloss Leopoldskron, Schlosshotels & Herrenhäusern and DERAG Living Hotels

Discounts for local tourism attractions

Bonus payment based on organizational performance 

Starting salary of EUR 2.800 monthly (variable based on qualifications and experience) paid 14 times per year

At Schloss Leopoldskron, we believe that our team is our most valuable asset. We are committed to creating a supportive and inclusive work environment that fosters personal and professional growth. As Assistant Front Office Manager, you will have the opportunity to work alongside a diverse and dynamic team, where your contributions will be valued and celebrated.

WHAT YOU'LL BE DOING

• Support the Front Office Manager in leading and coordinating the team

• Ensure smooth operations at the reception

• Handle check-in & check-out and assist guests during their stay

• Handle internal and external reservations

• Create duty rosters, statistics & reports

• Quality management: evaluate guest feedback and respond on online portals

• Invoice processing & monthly closings, as well as monitoring payment receipts

• Complaint management and ensuring excellent service

• Conduct employee training & team meetings for continuous development

• Collaborate closely with other departments to optimize the guest experience

Support the Front Office Manager in leading and coordinating the team

Ensure smooth operations at the reception

Handle check-in & check-out and assist guests during their stay

Handle internal and external reservations

Create duty rosters, statistics & reports

Quality management: evaluate guest feedback and respond on online portals

Invoice processing & monthly closings, as well as monitoring payment receipts

Complaint management and ensuring excellent service

Conduct employee training & team meetings for continuous development

Collaborate closely with other departments to optimize the guest experience