Clinical Admissions Specialist

About Within Health Provider Services

Within Health has a revolutionary approach to the virtual treatment of eating disorders. We provide clinically continuous care, in the comfort of the clients own home.  We provide excellent care 100% virtually and are a 24/7 company to ensure the care for our clients is superior than others.

About the role

The Clinical Admissions Specialist is a Master’s level therapist or social worker, and serves as the first point of contact for clients seeking eating disorders treatment from Within Health, as well as those seeking program information for their loved ones and providers seeking treatment for their patients.  The Clinical Admissions Specialist strives to convert inquiry calls to admissions by building a rapport with the individual, family and/or loved ones as well as assessing the level of care needed.  The Clinical Admissions Specialist manages the administrative elements of the intake process, allowing clients to focus on recovery. 

The Clinical Admissions Specialist has deep knowledge of Within Health’s treatment philosophy and serves as the touch point for outpatient coordination prior to admission, ensuring potential patients and their loved ones are educated about treatment options and how Within Health can serve them in their recovery. Offering best in class customer service, with a focus on exceptional care, the Clinical Admissions Specialist ensures a successful  onboarding experience and a warm hand off to the clinical team after admission. 

What you'll do

• Answers incoming phone calls for eating disorders treatment inquiries and returns calls in a timely manner.
• Collects identification, referral and insurance information and assesses treatment eligibility based on admissions criteria, clinical presentation and insurance policies.
• Maintains updated knowledge on programming and demonstrates ability to highlight program features specific to caller’s needs.
• Manages active leads and opportunities in the database system.
• Maintains communications with individuals or families, sometimes after typical business hours and on weekends and enters detailed documentation for all calls.
• Manages referral responsibilities to other treatment programs when appropriate.
• Responsible for obtaining records from outside professionals (i.e., referring physicians, hospitals, labs, and treatment facilities).
• Assists with running verification of insurance benefits.
• Clearly and directly explains insurance coverage and payment options to families and/or providers. Negotiate payment arrangements if needed.
• Conducts clinical intake assessments with potential clients and their families.
• Completes bio- psycho-social assessments.
• Works with the team in collaboration to obtain medical clearance.
• Assures thorough communication with all relevant referents.
• Interfaces with the clinical team to assure relevant clinical information is passed onto the inbound clinical team.
• Communicates with treatment team members to obtain clearance for admission.
• Ensures that all intake forms are completed and signed upon admission.
• Collaborates with the treatment team to schedule admissions.
• Collects initial payments for treatment per the financial agreement.
• Other duties assigned by the supervisor.

Qualifications

• Minimum of a Master’s degree in psychology, social work or related field.  
• Minimum of 2 years’ experience in mental/behavioral health program admissions experience required; eating disorders program experience preferred.
• Experience with insurance terminology and the insurance verification process strongly preferred.
• Experience working with client tracking systems (i.e., Salesforce CRM).
• The Clinical Admissions Specialist must be responsible, compassionate, empathic and genuine. 
• Must be detail-oriented and conscientious and demonstrate sound judgment and strong interpersonal skills. 

Competencies

• Must be comfortable working directly with mental health populations.
• Must be an intuitive, active listener.
• Clear and concise verbal and written communication skills.
• Must maintain confidentiality.
• Must have the ability to work independently.
• The ability to work as a cohesive team member, to manage calls, documentation and communicate the status of cases in order to assist families and clients.
• Ability to effectively utilize computers, various software programs and cell phone technologies.

Physical & Environmental Requirements

• Employees are required to read, review, prepare and analyze written data and figures, using a computer or similar, and should possess visual acuity.
• This position answers and places telephone calls as well as video conferences and must be able to converse . 
• Must be able to converse with colleagues via telephone and computer programs.
• Must be able to operate a computer and navigate applications within a smart-phone, iPhone, MacBook computer and/or tablet.
• Able to sit for the majority of shifts.
• Must have reliable internet connection.
• This is a work-from-home position.  Work should be performed in a private, quiet space with minimal background noise.
• Ability to prioritize workload and work independently.