Complaint Management Professional Quality Management

As a Complaint Management Professional, you will play a vital role in ensuring customer satisfaction and upholding Red Bull’s reputation for quality. By efficiently handling and resolving product complaints, you will contribute to continuous improvement across the organization. Working cross-functionally with internal teams, you will assess concerns, identify root causes, and implement resolutions that strengthen customer trust and drive operational excellence.

COMPLAINT EVALUATION & COORDINATION

You will be responsible for reviewing, classifying, and processing incoming product complaints using defined internal procedures. You will coordinate all necessary follow-up activities with relevant departments, ensuring efficient case handling and timely resolution of customer concerns.

COMMUNICATION & REPORTING

Using available information, you will prepare accurate and well-structured statements to communicate the outcomes of complaint investigations. You will also handle the daily reporting of critical complaints to internal stakeholders, ensuring full transparency and accountability.

DATA MONITORING & ANALYSIS 

A key part of your role will be monitoring complaint data to identify recurring issues or trends. Through data-driven insights, you will support the quality team in implementing preventive measures and contribute to improving Red Bull’s overall product quality and customer satisfaction.

CONTINUOUS IMPROVEMENT

You will play an active role in optimizing internal processes and systems related to complaint handling. Your analytical mindset and solution-oriented approach will be crucial in identifying process gaps and driving initiatives that enhance efficiency and effectiveness across the complaint management workflow.

Completed technical training (HTL) or a degree in food technology, biotechnology, process engineering, natural sciences, or a comparable field.

Alternatively, at least three years of experience in quality management, preferably with a focus on complaint handling.

Fluent English is required; German is a plus.

Strong communication skills and the ability to articulate findings clearly.

A precise, structured, and independent way of working.

Problem-solving mindset and a strong sense of accountability.

Ability to analyze data, recognize trends, and interpret quality-related information.

A proactive attitude toward continuous improvement and innovation.

Fast comprehension and adaptability, even under pressure.

Enjoyment of teamwork and collaboration in an international environment.

Due to legal reasons, we are obliged to disclose the minimum salary according to the collective agreement for this position, which is EUR 2.303,00 gross per month. However, our attractive compensation package is based on market-oriented salaries and is therefore significantly above the stated minimum salary.

As an employer, we value diversity and support people in developing their potential and strengths, realizing their ideas and seizing opportunities. We believe passionately that employing a diverse workforce is central to our success. We welcome applications from all members of society irrespective of age, skin colour, religion, gender, sexual orientation or origin.