Courier Communications Associate

At Wolt, we aim to create the World’s best courier experience by optimizing onboarding processes, customizing content, and ensuring we educate courier partners in a timely and engaging manner.

As a Courier Communications Associate, you will play a key role in maintaining and developing the communication flow with our courier partners in the right direction. The goal is for each courier to get a world-class experience throughout their Wolt journey. This will require a significant amount of creativity and writing skills but also strategic thinking and an analytical mindset at the same time. You will have to get your hands dirty, master our “can do” attitude, and work well together with each specialist in Operations, as well as the rest of our country team and external partners.

What you'll be doing

Creating courier engagement and meaningful content via internal tools - nurturing flow monitoring and edits, email newsletters, in-app messages, push messages, chatbots, and web pages.

Editing and creating our web pages to ensure the best courier experience.

Be part of optimizing our processes, procedures, and communication channels.

Oversee courier performance and funnel execution.

Helping new courier applicants through our onboarding process.

Responsible for direct communication with our Courier Partners, including handling the inbox and potential inquiries, information materials, etc.

Assisting in everyday and ad-hoc tasks.

Our humble expectations

• Bachelor's degree in Marketing, Media, Literature or sufficient experience
• Experience in a customer or people-oriented role, preferably online communication.
• Excellent communicator and experience with creating texts, blogs or similar to many recipients.
• Able to conceptualize, improve and implement ideas and improvements in close collaboration with a team.
• Emphatic and a natural motivator, as you will have daily contact with our Courier Partners.
• Ability to think on your feet, naturally proactive and comfortable with autonomous problem solving in a fast-paced environment.
• Responsible and reliable, with a structured approach to your work.
• Native German & fluent level in English

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

What We Offer

Independent work in a young and dynamic team

Possibility of home office

Discount on Wolt orders

Notebook/Macbook and monitor

25 days of vacation

Multiple benefit options (e.g. multisport card)

Snack bar, coffee, tea, fruit, and sweets in the office

Modern office

Team building, sport and company events multiple times a year

Apply now

Basic information

First name

Last name

Email

Phone number

Additional information

Where did you hear about this job?

Voluntary Demographic QuestionsTo ensure that our hiring practices are fair and inclusive, we’re asking the following voluntary questions of the people who apply to work at Wolt. If you don't feel comfortable answering any question, you can select “I don't want to answer.”Your responses to these demographic questions are secure and optional. Any voluntary data you provide will not be shared with anyone connected to your recruitment or hiring process. There will be no negative consequences if you don’t want to participate, if you only answer some questions, or if you select “I don’t want to answer” for any question. Any option you choose will in no way affect your opportunity to work at Wolt.By answering questions below, you give us your consent to process and handle your answers anonymously, and help Wolt understand the diversity of the people it attracts to apply. For additional clarity, our privacy policy below explains how we collect and process your data in accordance with applicable data protection laws.

What's your age?

Which gender do you most closely identify with?

Are you a national of the country where you are applying to work?

Attachments

You're welcome to send us supporting docs, e.g. a resume and a cover letter. Please only submit PDF files.