Customer Experience Coordinator Europe (full time) - m/f/d

Mons Royale is an action and adventure sports brand. We are makers of nature's performance apparel utilizing merino wool and natural fibers for their superior sustainability and performance benefits. It is our mission to shift the rider from synthetics to natural fibers and since launching in 2009 we have amassed a fanbase including many of the best skiers, snowboarders, and mountain bikers to join us.

PURPOSE

Your mission is to shift the rider from synthetics to Mons natural fibres.

For our European Office in Innsbruck we are searching for a new team member in “Customer Experience” that will look after the customer requirements for the European markets, process orders and be an important contact person ensuring that accurate inventory levels and best practice stock protocols are followed.

MISSION

Customer Service: Responsible for communication with our European end consumers as well as support for our B2B Customers.

Stock Accuracy: Reporting and completing replenishments and adjustments to stock locations where needed.

Brand portrayal: Providing a service that is uniquely ‘Mons’ to our internal and external customers and seizing opportunities to fuel customers’ stoke on the brand.

PRIORITIES

• Being responsible for communicating and liaising particularly with our B2C Customers in Europe.
• Supporting the service for our B2B customers, Agents and Distributors for all customer needs.
• Processing orders for end consumers, retail channels and supporting the sales team.
• Coordinating with 3PL distribution facilities for stock dispatches in daily communication.
• Helping execute events and other Mons activations.

THIS JOB COULD BE FOR YOU IF

• you have a self-starter mentality with a great sense for high quality service.
• you know you need to collaborate to win.
• you consider sports and the outdoors as an essential part of your life.
• you think you can do it all with a Mons Style.

Requirements

THIS ROLE WILL SUIT A DETAIL-ORIENTED PERSON WITH A CAN-DO-ATTITUDE.

WE NEED YOU TO

• have previous experience in a similar role.
• be proactive and a self-starter with the capability to contribute to projects without constant supervision.
• be a team player.
• be an advanced user of MSOffice, especially Excel and Outlook and technologically savvy, especially with CRM portals.
• have excellent verbal and written skills in English and German; any additional language is a plus.
• have great work ethic and be reliable.
• be happy to be a part of a strong Mons culture.

Benefits

Opportunity for Growth.

Mons Royale is a fast-growing brand in the action and adventure sports space with lots of opportunities for career development, within and outside NZ.

Mountain Town Lifestyle & Flexibility.

We are based in mountain towns because we value time spent in the mountains and want to enable and encourage our staff to achieve a work/life balance. While we do work hard and put in the hours, we also believe in the value of having a life outside of the workplace. This role will be based in Innsbruck in the heart of the European Alps.

We value people and our team.

Company culture is important to us. We're often together in the mountains or catching up for a happy-hour bike ride. With offices in Squamish, Innsbruck, and our hometown of Wanaka, Mons is comprised of a globally diverse workforce. We hire great people from a wide variety of backgrounds and therefore all qualified applicants receive consideration for employment.

Embracing the entrepreneurial spirit.

Being a part of a fast-growing brand means that there’s never a dull moment and that you’ll likely be involved in a lot of opportunities that may fall outside of your typical job description. Whether it be helping with an event or being a part of cross-functional meetings, there are always new things to learn.

Competitive Salary, Seasonal Product Allowance & Industry Discounts.