Customer Service Advisor with German in Sofia, Bulgaria

Looking to grow your career with a global leader in technology and services? We collaborate with some of the most renowned brands worldwide, enhancing their businesses with cutting-edge solutions. With operations in over 70 countries, we’re known for our innovative approach and commitment to delivering exceptional customer experiences.

Why Sofia? Sofia, the dynamic capital of Bulgaria, is an ideal destination for those seeking an affordable and fulfilling lifestyle. The city offers a lower cost of living compared to many other European capitals, allowing you to enjoy a comfortable life while benefiting from a competitive salary. Sofia is rich in history, culture, and offers a vibrant social scene, making it a great place to live, work, and explore.

Position Overview: As a Customer Care Assistant, you’ll be instrumental in providing high-quality support to customers in the entertainment industry. Your primary responsibilities will involve managing customer inquiries through chat and email, with a minimal focus on phone support (only 5-10% of your role). You will be the face of our brand, ensuring that customers receive timely and effective assistance.

What We’re Looking For:

• Fluency in German (written and spoken)
• Proficiency in English (written and spoken)
• Strong communication skills, with an enthusiasm for sports
• Excellent organizational skills, with the ability to make informed decisions and solve problems
• Proficient in typing and computer applications (especially MS Office)
• A collaborative team player with a positive and proactive attitude
• Eligibility to work in Bulgaria: Must be an EU citizen or possess a Bulgarian Residence Card (Visa support is not available for non-EU citizens)
• A high school diploma (Experience in customer service is advantageous, but not mandatory)

What We Offer:

• Flexible shifts: Work hours from Monday to Sunday, between 10 am and 2 am
• Strategically located office: Close to public transportation, including buses and the metro
• In-depth training: Fully paid initial training, along with continuous learning opportunities
• Career development: Pathways for growth and advancement within the company
• Health and wellness programs
• Relocation assistance if required (covering accommodation and travel costs)
• Additional perks, including Health and Life Insurance, a Multisport card, a Transport allowance, and more

Key Responsibilities:

• Deliver exceptional customer service via live chat, email, and occasional phone interactions (only 5-10% of your time)
• Respond to customer inquiries promptly and effectively resolve any issues
• Maintain a high standard of customer satisfaction by being attentive, responsive, and helpful

Are you ready to embark on a rewarding career in a supportive and innovative environment? Apply now and take the first step toward an exciting opportunity in Sofia!