J

Customer Service Agent

salary Salary :

€35,000 monthly

icon building Unternehmen : Jet Aviation
icon briefcase Auftragstyp : Vollzeit

Anzahl der Bewerber

 : 

000+

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Arbeitsbeschreibung - Customer Service Agent


Position Summary

For our Fixed Base Operations (FBO) at VIP Terminal Vienna-Airport, we are currently looking for a Customer Service Agent in full time:

Description


  • First point of contact and courteous host at the reception desk, as well as taking excellent care of our guests in the exclusive lounge area

  • Assistance with airside and landside transport of passengers and crews

Main Responsibilities


  • Interaction with owners, passengers and crews of private aircrafts

  • Valet parking, porter service and handling of luggage from and to the aircraft

  • Assists flight crews and customers with arrangements for hotels, ground transportation, catering, customs and other services as per individual requests

  • Processing of handling requests via email and telephone in German and English language and entering relevant data into our operation software FBOone

  • Preparation of flight relevant documents for crews, booking system OCS

  • Professional verbal and written communication to all stakeholders such as customers and third party suppliers, etc.

  • Ensure cleanliness of our passenger and crew lounges

  • Meet and exceed customer expectations by anticipating their desires, responding in a timely manner

  • Promptly forwarding any customer's feedback to the superior, assisting with the development of continuous improvement measures

  • Support your colleagues and superiors with other duties as required

Requirements


  • General education degree and high class hospitality experience required, aviation experience and background is an advantage

  • Fluent in German and English both written and verbal

  • Additional languages such as French, Italian, Spanish, Russian or Arabic are a benefit

  • A valid driver's license, Category B is mandatory

  • Flexibility - willingness to work shifts (5.40 a.m. - 10.30 p.m., 7 days a week)

  • Knowledge of Microsoft Office and web based applications is desired

  • EU citizenship or valid Eu work permit

Desired Characteristics


  • Charming and friendly personality with "Can-do Attitude" and willingness to go the "Extra Mile"

  • Impeccable manners, interpersonal and communicational skills

  • Thorough understanding of quality and service expectations of high-end clientele

  • Good mental and physical health and the ability to work under pressure

  • Readiness and ability to work independently and as part of a multicultural and dynamic team

  • Teamwork and team-oriented behavior naturally is part of your daily routine

  • Proactive offering and sales of additional services to our customers

Work Environment

We remunerate your performance with a yearly gross salary of € 35.000. Willingness for overpayment in accordance with your previous work experience and qualifications.


Jet Aviation also offers a performance based bonus payment, free parking and various discounts to employees.


If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application (cover letter, CV)


Original job Customer Service Agent posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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Über das Unternehmen

Jet Aviation

From your time in the air, to those moments in between, over 4,000 artisans at Jet Aviation are dedicated to sculpting seamless flight experiences.

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