Customer Service Coordinator( m/f/d)

Please submit your application as soon as possible, as we reserve the right to close this advertisement at any time.

Cochlear’s mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

Imagine using your experience to help people around the world to hear again. We offer a unique opportunity to join Cochlear, an iconic Australian company, leading the world in implantable hearing solutions.

We are looking for a Customer Service Coordinator (m/f/d) to join our team in Vienna.

The position holder is responsible to coordinate the day-to-day customer service, which includes the handling of customer queries/requests, the processing of customer orders and the facilitation and tracking of internal processes to ensure the best possible service is provided to customers.

Your tasks

• Deal effectively with general customer service enquiries (B2B & B2C) and handle customer orders throughout the entire ordering and return process
• Work closely with Export & Logistics, Demand Planning, Finance, Marketing, Sales, Service & Repair departments
• Provide first level support and troubleshoot and resolve customer issues and complaints
• Train the business partners on processes and assure they are followed to meet compliance
• Collaborate with other team members and departments to provide the best customer experience
• Maintain and update customer records and databases
• Contribute to the implementation of new service business related programs
• Support product launches and work in project teams
• Continuous improvement of workflows and processes
• Assist and hold presentations in workshops if requested
• Contribute to ideas on systems and process methods to improve deliverables 

Your profile:

• work experience in a service-orientated role is required, preferably in a global/multi-national company – ready to contribute to positive customer experience. Experience in Medtech is a plus
• Good computer skills in various software packages (ERP, CRM Systems, like Oracle/SAP, Salesforce, web-based programs), good knowledge of MS Office applications is essential
• Fluent business proficiency in English + good language skills in German. Any other Central Europe language is a plus
• Ability to prioritize tasks and set personal deadlines in an agile environment, flexible and able to work in a cross-country team
• Positive attitude, empathic approach towards our recipients and good understanding of their needs
• Proactive, independent and flexible team worker
• Good communication and personal interaction skills, positive phone demeanor and proven ability to interact effectively with customers and colleagues
• Process-oriented, highly organized and able to carry out tasks constructively
• Minimum High School Diploma and successfully completed vocational qualification in business administration field or by secondary education
• Fast learner, open for change, look to solve complex problems/situations and strive to find for more efficient and effective ways of working
• Cultural sensitivity and awareness
• Ideally Project or process management skills

Your benefits at Cochlear:

• Your job makes a real difference - we are proud of our mission, our products and making a positive difference in people's lives.
• For legal reasons we point out that this position is classified in group E of the collective agreement for trade. We offer a salary in line with the market, which is significantly higher and corresponds to the qualifications and experience.
• Additional bonus compensation
• Yearly salary increases
• Job ticket
• Sodexo vouchers
• Flexible working hours and the possibility to work remotely (40%)
• Fresh fruit basket and free hot and cold drinks
• Regular employee events
• Ergonomic and modern working environment
• Career development opportunities
• Cochlear Academy trainings including extensive onboarding  

Sounds exciting? It is!

Apply now! Just click on the Apply Now button and upload your documents within a few minutes.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

#CochlearCareers

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit www.cochlearcareers.com