Customer Support Manager (m/w/d)

VusionGroup enables retailers to transform their physical stores into powerful digital assets—more automated, data-driven, AI-enabled, and connected—by leveraging our IoT cloud technology.

We are a fast-growing retail tech company and the global leader in digital/IoT solutions for omnichannel retail.

VusionGroup is made up of highly talented, innovative, motivated, and growth-oriented team players who have developed products such as Vusion IoT, Vusion Cloud, Captana Computer Visions, Pulse Data Analytics, and Edge Digital Media. All of these are built on our boundless Vusion Operating System, which allows thousands of businesses to maximize the value of their data with virtually unlimited scalability, parallel processing, and performance.

We develop technologies that make a positive impact on society by enabling sustainable and human-centered commerce.

Key Responsibilities:

• Collaboration with customers and partners to identify and resolve potential issues
• Independent handling of support tickets and coordination of fixes with 3rd level support
• Responding to inquiries via phone, Email, and ticketing tool
• Support with the installation and configuration of the VusionGroup solution
• Troubleshooting system, network, and software issues
• Targeted follow-up and analysis of inquiries
• Process documentation and preparation of relevant reports

Education:

• HTL diploma, ongoing or completed university of applied sciences (FH) or university degree

Experience: 

• Experience using remote support tools is an advantage
• Desired knowledge of IT environments (LAN, WLAN, and cloud environments, Linux & Windows)
• Professional experience is an advantage

Skills/Abilities:

• Strong implementation skills, assertiveness, and initiative
• Willingness to travel and perform
• Customer-oriented working style
• Good communication skills
• Friendly and strong team player
• Excellent German and English skills, both written and spoken

We are innovative. We help individuals thrive.

VusionGroup is present in 19 countries worldwide. When you join us, you become part of a globally distributed team of intellectually curious, committed, and collaborative colleagues.

The work is fast-paced, challenging, and demanding. Here, you’ll feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. And so will you.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits that support you in everything life brings your way, including:

• 🎒 Goodies
• 🩳 Gym / Yoga, Pilates, Functional Fitness, Padel tennis, etc.
• 💻 Laptop (also for personal use)
• 🚏 Excellent public transport connections with financial support
• ⏲️ Flexible working hours
• 🏡 Home office
• 🩳 No dress code / casual style
• 💸 No all-in contract
• ⛹️ Team events
• 🚤 Beautiful Mur river within walking distance
• ♿️ Accessibility
• 🚲 Bicycle parking
• 🍽️ Canteen with varied meals and meal subsidy
• 🥙 Kebab nearby
• 🥝 Fresh fruit
• ☕️ Coffee, tea, Sodastream, etc.
• 🔌 EV charging stations
• 🧳 Graz Airport nearby
• 🗺️ Multicultural environment – work alongside colleagues from around the world

For the advertised position, the minimum collective agreement base salary is € 3,175.00 gross per month, with a willingness to overpay depending on actual qualifications (for full-time employment).