Deskside Support Team Lead (all genders)

Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers. Assign tasks, monitor performance, and provide regular feedback to team members Foster a positive and collaborative team environment. Proven experience in IT support, with at least 2-3 years in a leadership or supervisory role. Familiarity with ITIL framework and best practices. Strong technical knowledge of IT hardware, software, and networks. Proficiency in Deskside and asset management tools. Experience with remote support tools and technologies. Strong leadership and team management skills. Ability to motivate and mentor team members. Strong analytical and problem-solving skills. Ability to analyze performance metrics and identify areas for improvement. Excellent verbal and written communication skills. Ability to communicate effectively with end-users and IT teams. Strong organizational and time management skills. Attention to detail and accuracy. Ensure timely and effective resolution of IT support requests and incidents. Coordinate with other IT teams to ensure seamless service delivery. Develop and maintain standard operating procedures (SOPs) for deskside support. Ensure adherence to ITIL best practices and organizational policies Ensure accurate tracking and management of IT assets and inventory.