Equipment Solutions Manager

Company Details

Shift your career into high gear with NMC. As Nebraska’s CAT dealer, NMC Cat has been serving its loyal Caterpillar customer base for over 85 years.  NMC Cat is focused on providing a comprehensive line of capital equipment solutions to the many industries we serve. Our employees enjoy a relaxed culture with competitive compensation, a comprehensive benefits package, and an inspiring culture.

Position Overview

The Equipment Solutions Manager is responsible for leading our service agreement program. This includes heavy emphasis on Customer Value Agreements (CVAs) while additionally contributing to supporting areas such as Condition Monitoring, VisionLink and Fluid Sampling. This role ensures the successful delivery of CVA commitments, maintaining timely and efficient service execution.

If you have any questions prior to applying, please reach out to our Recruiting team at [email protected] or 402-891-7555.

PRIMARY JOB DUTIES*: 
•    Lead the development of NMC CAT’s service agreement program to proactively maintain customer equipment using advanced technologies, enabling early defect detection and reducing unplanned downtime.
•    Oversee service agreement administration and collaborate with CVA employees to ensure Customer Value Agreements (CVAs) are properly registered in the ERP System and vendor portals.
•    Manage the administration of NMC CAT’s Preventative Maintenance (PM) program, including pricing, contract terms, and ensuring timely service delivery in coordination with Service Dispatch.
•    Monitor the financial performance of service agreements over time and set pricing that considers future increases and assist Financial Analysts with balancing all related accounts.
•    Ensure the dealership’s performance in key metrics related to the CVA program in areas such as CVA on-time and CVA fulfillment, which seek to measure both our execution and our commitment follow-through.
•    Identify training needs for customers and internal support teams; coordinate with Talent Development and Service Operations to deliver effective on-site and classroom training.
•    Partner with Product Support and Sales Management to drive growth in Customer Value Agreements (CVAs).
•    Partner with Telematics Coordinator to ensure connectivity on all machines in the Customer Value Agreements (CVAs) program to drive on-time performance and health insights..
•    Analyze complex condition monitoring data and provide actionable recommendations to stakeholders.

About NMC CAT

At NMC Cat, we will provide you with a different set of tools to help you advance your career. We take pride in developing strong relationships with our employees and are a company people are proud to work for. We create a work environment that promotes training and development as well as opportunities for employees to reach their professional goals.

BENEFITS:

• Medical (and FSA/HSA plans), Dental, Vision Insurances


• Paid Vacation and Holidays


• Company-paid Basic Life Insurance


• Supplemental Term Life Insurance


• 401(k) with Profit Sharing


• Tuition Reimbursement and In-house Training Dept.


• Paid Military Leave


• Short and Long-Term Disability

NMC Cat is an equal opportunity employer and affords equal opportunity to all applicants for all positions. NMC Cat shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

* The job duties listed in this job posting do not constitute a complete and exclusive list.  NMC Cat further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.