Global Payroll Lead - German Payroll Subject Matter Expert (SME)

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. 

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

This role will act as our Payroll Support Lead, SME for Germany.

What you will do

• Become a product expert over our Global Payroll (and other HR) capabilities for German customers
• Create content and documentation to cover the existing product behaviour, update for changes and build FAQs to support internal enablement
• Analyse support interactions to build a POV on the quality of the support interactions
• Interface with the country Product Manager to share support volume trends, drivers of bad customer interactions, and compliance issues
• Act as a resource to Customer Support Specialists on regionally nuanced interactions for your country of expertise
• Step into escalated customer interactions to resolve issues by leveraging platform and industry expertise

What you will need

• 5+ years of hands-on German payroll experience, preferably in a payroll provider, HR software company, or in-house payroll function eg. e.g., DATEV, SAP, ADP, or similar
• Deep knowledge of German payroll regulations, including tax and social security contributions (Lohnsteuer, Sozialversicherung, etc.).
• Strong understanding of payroll processing, wage types, statutory deductions, and compliance reporting.
• Experience with payroll compliance audits and handling payroll-related inquiries from tax authorities.
• Ability to interpret and apply German labor laws as they relate to payroll (e.g., Mindestlohn, Kurzarbeit, Entgeltfortzahlungsgesetz).
• Strong client-facing skills with experience managing enterprise client relationships.
• Excellent problem-solving skills and ability to troubleshoot payroll discrepancies.
• Fluency in German and English (written and spoken).

Please apply with CV in English