IT Analyst, Global IT Support

What you will be doing

• Taking active part in incident resolution


• Working with global support teams to resolve both IT infrastructure and application related issues


• Installing or participating in installation of IT infrastructure components, applications, and any other relevant tools used at the location(s) 


• Monitoring and maintaining location specific infrastructure and applications following standard operating procedures


• Take active part in location-specific and global IT projects


• Maintaining user accounts within the locally supported applications. 


• Acting as location representative of GBS IT professionals


• Taking part in IT change management flows


• Troubleshooting IT infrastructure incidents and application errors, diagnosing and solving hardware/software faults 


• Maintaining the location(s) specific part of the active directory 


• Follow global architecture-, security-, and operational standards and policies


• Maintaining location specific IT documentations within your area of responsibility 


• Prioritizing work and operating with compliance of GBS IT Service Level Agreements

What will make you successful?

• Min. 1-2 years work experience on the field of IT Infrastructure


• IT Technician qualification is a must; IT Engineer or equivalent is preferred


• Fluency both in the native language (German) of supported location(s) and in English is a must


• ITIL Certification (Education knowledge)


• Exposure to and understanding of a manufacturing environment (Soft skill)


• Experience in basic Vendor management processes (Soft skill)

What we offer you

• Working at the world’s only fully integrated aluminum and leading renewable energy company


• Diverse, global teams


• We provide you the freedom to be creative and to learn from experts


• Possibility to grow with the company, gain new certificates


• Attractive benefit package