IT Service Manager (w/m/x) Banking | Cloud Services | Customer Engagement

IT Service Manager (w/m/x) Banking | Cloud Services | Customer Engagement
IT Infrastructure & Operations Wien , Vienna 5460 Mar 13, 2024 Freelancer

Our client, an international leading bank in Austria and CEE, is looking for an IT Service Manager (f/m/x) focusing on Retail Customer Engagement tooversee the efficient operation of IT Cloud Services and implement and enhance essential services. In order to react quickly to the market, you work in a hybrid setting with both IT and business colleagues and bridge the gap between agile development and a classic IT service.

A ssignment – agenda

You will oversee the efficient operation of IT Cloud Services . As you implement and enhance essential services (e.g., Incident & Problem Management ), your role involves ensuring alignment with the IT process framework and safeguarding existing products from any impacts resulting from changes.

You will be supported by an international team of Data Engineers, DevOps but also directly from the supplier, who are partly responsible for 2nd/3rd level support. You will coordinate and manage the team while actively contributing to analysis and finding solutions

When it comes to creating and adapting new and existing contracts ( SLAs, OLAs ), you take on a leading role. Together with colleagues from Contract Management and Procurement and with the support of the Delivery Manager and the Product Owner, you create and adapt existing contracts and clarify the conditions with all stakeholders.

In addition to delivering quality services , we also collaborate as a customer with the infrastructure team. Consequently, you will oversee the coordination of OLAs and strive towards optimizing infrastructure, while effectively managing costs and performance .

You are the interface to the agile streams and work with release and test management to ensure that deployments do not jeopardize the quality of operations. If something does go wrong, you will also work hands-on to get everything up and running again. In critical situations, you can also work after regular working hours or at weekends.

You provide support to the delivery manager and the product owner on cross-functional topics, including the IT process framework , budget management , management reporting and security . Additionally, you are responsible for maintaining approved budgets and ensuring the team has the appropriate skills and staffing levels.

For multi-day workshops and planning sessions, there may be occasional travel to network banks and vendors' countries, always arranged in advance and with mutual agreement.

P erfect Roll

Minimum 5 years of experience in IT department , preferable in the financial services industry

Minimum 3 years of experience in IT-Service-Management

Experience in Vendor Management and contract negotiations

Basic knowledge of banking products and business processes or strong willingness to deepen this knowledge

High level of communication, presentation and facilitation skills

Team player, service orientation, high level of commitment and motivation

Strong problem-solving skills and the ability to handle complex, high impact incidents

C heck Your Skills

Proven experience in agile way of working ( Scrum, Kanban ) and related collaboration tools ( JIRA, Confluence )

ITIL -Certification would be a big plus

Affinity for IT topics; especially in Cloud ( AWS, Azure ) and Solution Architecture

Experience in  retail banking is an advantage

You speak and write  fluent English , German or another CEE language is appreciated, but not mandatory

Facts

Start: 03-04/2024 
Utilization:  100%
Work location: 50% onsite in Vienna / 50% remote
Duration:  until 12/2024 with option to extend
Job ID:  5460

APC - A Perfect Choice

Software Developer #natural #adabas (w/m/x)