IT Support Specialist

Location, Type, Skill, Responsibilities & More

IT Support Specialist Location

Vienna,Austria

Type

Fulltime

Hours

8

Skills
Description

Desktop support Engineer will provide day to day local\remote desktop support, receive inbound calls,answer questions, troubleshoot and document steps performed to resolve challenges with hardware,software and application issues in a ticketing system. The candidate will also need to facilitate customerresolution for calls and engage their supervisors and managers to ensure operational consistency across allshifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis andresolution. Providing fault analysis to customer’s various core operating systems and platforms, as well beable to provide support and apply desktop fault resolution for the approved application suite. Ideal candidateshould have 2-3 years’ experience in Windows Desktop support. 

Responsibilities

a) Provide first/second level contact and problem resolution for customer issues.

b) Work with Third Party Vendors to remediate complex AV issues as needed.

c) Provide timely communication on issue status and resolution.

d) Maintain ticket updates for all reported incidents.

e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.

f) Should have basic knowledge of Mac operating system, to support Apple pc users.

g) Install, upgrade, support and troubleshoot for printers, computer hardware.

h) Performs general preventative maintenance tasks on computers, laptops, printers.

i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.

j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.

k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.

l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Apply Now!

Lamisa Sanjana

Senior Talent Acquisition specialist
[email protected] Linkedin #J-18808-Ljbffr