IT Support Technician (m/f/d), Full time (40 h/w)

Salary :

€55,000 - 55,000 yearly

Unternehmen : Modul University Vienna

Auftragstyp : Vollzeit

Vienna, Austria

Arbeitsbeschreibung - IT Support Technician (m/f/d), Full time (40 h/w)

Job position and department´s overview

Modul University Vienna is seeking an enthusiastic, experienced and customer-focused professional to join our dynamic technology team, providing first-line technical support and ensuring seamless day-to-day operations across our Windows environment, infrastructure and specialized classroom learning spaces.

Your responsibilities

Helpdesk & Ticketing: Manage, prioritise and resolve incoming support requests efficiently using our IT ticketing system, ensuring timely communication with end users.
Windows Server & Desktop Support: Provide robust first- and second-line support for Windows operating systems, hardware, software installation, troubleshooting and user account management (Active Directory / Entra ID).
Classroom & EdTech Support: Maintain and troubleshoot interactive displays, projectors, audiovisual equipment and student and staff devices to help ensure disruption-free learning environments.
Infrastructure Maintenance: Assist in monitoring and maintaining local network infrastructure, Wi-Fi access points, printers and server backups under the guidance of senior IT staff.
Documentation & Onboarding: Create clear technical guides for staff and students and assist with setting up new hardware and software deployments

Your profile

Proven experience (2+ years) in a dedicated IT support or helpdesk environment; experience within schools or educational institutions is a distinct advantage.
Strong working knowledge of Windows 10/11 administration and Microsoft 365.
Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP and Wi-Fi troubleshooting.
Hands-on experience with classroom audiovisual technology and interactive learning tools.
Proficiency in using IT ticketing systems such as Jira, Zendesk, Freshdesk or ServiceNow.
Hands-on experience with PowerShell scripting for Windows administration, Microsoft 365 management, troubleshooting, and automation of routine IT tasks.
Communication skills: Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users, students and staff.
Language: Professional proficiency in English, both written and spoken, is essential.

Desirable Skills & Certifications

Microsoft certifications: Relevant current Microsoft credentials, such as Microsoft Certified: Azure Fundamentals (AZ-900), Security, Compliance, and Identity Fundamentals (SC-900), or a Microsoft 365 role-based certification (AZ-104).
CompTIA A+: CompTIA A+ certification, or demonstrable equivalent knowledge of hardware, operating systems, networking, security and troubleshooting.
Other industry certifications: CompTIA Network+, ITIL Foundation, Cisco CCST/CCNA, or equivalent service management and networking qualifications including VLAN configuration, trunk/access ports, Spanning Tree Protocol (STP), and basic switch troubleshooting.
Education technology: Training or certification relating to interactive displays, audiovisual systems, mobile device management or classroom technology.
Professional development: Evidence of ongoing technical learning and a willingness to work towards further relevant certifications.

Why join us?

Competitive salary of €55,000 gross per annum, paid in 14 instalments.
Full-time schedule (40 hours per week) with a healthy work-life balance.
Opportunities for professional development and technical certifications.
A collaborative, supportive and engaging working environment.

Please submit your application to Personio, including cover letter and curriculum vitae, with your availability, i.e., earliest start date, and salary expectations (in English). For any questions, please contact [email protected].

About us

Modul University Vienna is an international private university and offers cutting-edge education at BBA, BSc, MSc, MBA and PhD levels. Students and staff come from over 70 countries around the world, providing for a multicultural and diverse work environment.

As an employer, Modul University Vienna offers:

Opportunities to work from home
Flexible working hours
International and dynamic team
Personal and professional development
Independent working environment
Public transport ticket

Modul University Vienna is an equal opportunity employer with a strong commitment to equality and diversity that does not discriminate on the basis of, among other factors, age, color, disability, ethnicity, gender or gender expression, national origin, race, sexual orientation, or social class. We especially encourage women and people who belong minority groups to apply and welcome all applications that can contribute to a diverse working culture. Applicants may request the presence of a member of the Inclusion, Diversity, and Equity Committee during the interview process, or contact [email protected] with any related questions or concerns.

Original job IT Support Technician (m/f/d), Full time (40 h/w) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Share Job

Get your Resume Reviewed for Free

Similar IT Support Technician Jobs in Austria

Get your Resume Reviewed for Free

E-Mail-Adresse

Warum melden Sie diesen Job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

Alle Stellenanzeigen unterliegen den Allgemeinen Geschäftsbedingungen von GrabJobs. Wir erlauben Benutzern, Beiträge zu kennzeichnen, die möglicherweise gegen diese Bedingungen verstoßen. Stellenanzeigen können auch vom GrabJobs-Moderationsteam gekennzeichnet werden. Allerdings ist kein Moderationssystem perfekt und das Markieren eines Beitrags stellt nicht sicher, dass er entfernt wird.

Richten Sie Ihre Jobbenachrichtigung ein:

Frequenz

Durch die Aktivierung von Jobbenachrichtigungen stimme ich den Nutzungsbedingungen und der Datenschutzerklärung von GrabJobs zu. Ich kann die Jobbenachrichtigungen jederzeit abbestellen. Überspringen