IT Support Techniker

Deine Rolle im Team

• a) Provide first/second level contact and problem resolution for customer issues.
• b) Work with Third Party Vendors to remediate complex AV issues as needed.
• c) Provide timely communication on issue status and resolution.
• d) Maintain ticket updates for all reported incidents.
• e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
• f) Should have basic knowledge of Mac operating system, to support Apple pc users.
• g) Install, upgrade, support and troubleshoot for printers, computer hardware.
• h) Performs general preventative maintenance tasks on computers, laptops, printers.
• i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
• j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
• k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
• l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.

Technologien und Skills

• C
• Cisco
• Jabber
• Windows

Unsere Erwartungen an dich:

Qualifikationen

• IT support technician: 1 year (Required)
• German B1 (Required)