Key Account Management Team Lead

• Driving and managing growth of our current venues by improving venue performance with strong analysis and high-level consultation.
• Building long-term retail/restaurant relationships post-onboarding, and being the key communicator between our operations and most important retail/restaurant partners.
• Cooperating with a wide range of departments to make sure our partners are successful on Wolt.
• Using data to help optimize venue performance by improving key metrics.
• Perform frequent quality and satisfaction checks to ensure service standards.
• Conducting renegotiations with our top accounts.
• Working closely together with the marketing team to plan and execute campaigns together with retail/restaurant partners.
• Being the team lead for the local Account Management team
• Setting KPIs for the local Account management Team and providing performance feedback.
• Creating a positive work environment that enables the team to develop.
• Leading by example in terms of demonstrating Wolt values and behaviours.

Our humble expectations

• Solid experience from a previous key account management role.
• Leadership skills developed in previous management positions.
• A positive ‘can do’ attitude, awesome self-motivation and the ability to get results.
• Excellent interpersonal skills with the ability to adapt tone to suit the audience.
• Experience from using analytics platforms or strong Excel skills.
• Structured, detailed and service-oriented.
• Experience from working with a CRM system is a plus.
• Fluent in German and English.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! 

We offer an attractive salary starting at 45,000€ p.a. (40h/week) which is adjusted and increased depending on how well you go through the process.

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

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