Lead Specialist GSC Distribut. Services EMEA

Getzersdorf, Austria\n\nThe person has the responsibility of an Export Agent to perform logistics operations for ANH NewCo as well as the support function for projects to the Export Team Lead. \n\nlogistics operations for ANH NewCo and collaboration between stakeholders\n\nYour key responsibilities \n\n * Manage day-to-day logistics operations across the assigned countries/region, ensuring smooth coordination of shipment dates with internal and external stakeholders\n * Monitor and proactively follow up on customer complaints, ensuring timely resolution and a high level of customer satisfaction\n * Resolve issues related to shipments, documentation, delivery delays, and discrepancies while maintaining service excellence\n * Act as a key liaison between regions, production sites, and distribution teams, providing transparency on order status, product availability, shortages, and expected delivery dates\n * Ensure full compliance with export processes by controlling and validating all required shipping and export documentation for customers and importers\n * Coordinate closely with internal and external transport partners, including overseas offices, to ensure timely inbound and outbound shipments (ex-RDC and direct shipments from production units), including return shipments and credit note processing.\n\n\n\nWe offer \n\n * Unique career paths across Animal Nutrition \u0026 Health - explore what drives you and get the support to make it happen\n * A science led company, cutting edge research and creativity everywhere \u2013 from biotech breakthroughs to sustainability game-changers, you\u2019ll work on what\u2019s next\n * Growth that keeps up with you \u2013 you join an industry leader that will develop your expertise and leadership\n * A culture that lifts you up \u2013 with collaborative teams, shared wins, and people who cheer each other on.\n * Customer-first approach, turning ideas into impactful solutions\n\n\n\nYou bring \n\n * Experience in logistics, supply chain, or export operations within an international environment. \n * Strong coordination and stakeholder management skills, with the ability to communicate effectively across regions and functions. \n * Solid understanding of shipping, export documentation, and international transport processes. \n * Problem-solving mindset with the ability to manage issues proactively and work under time pressure. \n * Customer-oriented approach with a focus on service quality and cost efficiency. \n * Structured, reliable working style with the ability to follow established processes, deadlines, and procedures.\n\n\n\nAbout Animal Nutrition \u0026 Health\n\nANH, in the process of separating from dsm-firmenich, is a global leader in animal nutrition and health, as well as vitamins, carotenoids, and aroma ingredients - driven by its strong purpose: feeding the planet without costing the earth. Together, we make it possible. www.dsm-firmenich.com/ANH\n\nAbout dsm-firmenich\n\nAt dsm-firmenich, we don\u2019t just meet expectations \u2013 we go beyond them. \n\nJoin our global team powered by science, creativity, and a shared purpose: to bring progress to life.\n\nFrom elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions \u2013 every single day. Whether it\u2019s fragrance that helps you focus, alternative meat that\u2019s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.\n\nAnd while you\u2019re making a difference, we\u2019ll make sure you\u2019re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They\u2019re essential to our future. \n\nBecause real progress only happens when we go beyond, together.\n\nOur application process \n\nInterested in this position? Then please apply online only via our career portal.\n\nFor further information, please contact: Vanessa Kolm, [email protected]\n\nInclusion, belonging and equal opportunity statement\n\nAt dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work \u2013 and that\u2019s exactly the kind of culture we\u2019re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.\n\nWe\u2019re proud to be an equal opportunity employer, and we\u2019re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we\u2019re committed to reflecting the world we serve.\n\nWe welcome candidates from all backgrounds \u2014 no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.\n\nAnd if you have a disability or need any support through the application process, we\u2019re here to help \u2013 just let us know what you need, and we\u2019ll do everything we can to make it work.\n\nAgency statement \n\nWe\u2019re managing this search directly at dsm-firmenich. If you\u2019re applying as an individual, we\u2019d love to hear from you. We\u2019re not accepting agency submissions or proposals involving fees or commissions for this role.\n