Manager Patient Services, Austria Medical

Medical Manager Patient Services is integral to

• provide field-based medical/scientific expertise ensuring understanding of the disease area and support patients, nurses and advocacy groups
• build valued constructive partnerships with key stakeholders in the medical community and the healthcare system
• provide medical education and medical/scientific exchange and support
• gather medical insights and support research/data generation initiatives

Medical manager Patient Services acts as a trusted and credible medical science discussion partner by engaging in scientific/medical exchange with HCPs/stakeholders – especially in the care and nursing sector - as appropriate, depending upon local requirements and regulations, this includes or may include:

• responsibility for Patient Support Program- oversight of vendors ( nurse service and call center
• responsibility for communication with patients, nurses, care givers and advocacy groups
• Proactive or reactive focused communication / education within the product label (using non-promotional materials)
• Proactive, broad discussion around relevant disease areas focused on the identification of patient needs
• Answering medical inquiries from HCPs – especially in the care and nursing sector - in the assigned area as well as referrals from Med Info
• Legitimate exchange of medical and scientific information during the development of a medicine for the purpose of information gathering from groups such as medical care experts/care thought leaders (e.g. presentations at symposia, Nurse Workshops, Nurse Adboards)
• Identifies opportunities to appropriately conduct a scientific discourse (within the local law and company guidelines)
• Provides expertise to HCPs and other stakeholders - especially in the care and nursing sector - who wish to present data on Biogen disease areas and related products (e.g. speaker briefing)
• Manages scientific needs and needs for patients of thought leaders by establishing long-term strategic relationships with key, influential physicians/nurses/major medical associations and 3rd party vendors for patient support programs to build outstanding product awareness and advocacy
• Implementation and organization of key local medical nurse projects, e.g. Nurse AdBoard and Nurse Workshop. Ensure that actual expenses are within project budget.
• Organization of medical educational meetings within the assigned territory (e.g. Nurse Expert meetings, Nurse Round Tables)
• Visits have to be documented in the appropriately provided documentation system (e.g. Veeva, VoKOL)within set timelines
• Stays up to date with therapy advances, current research, medical scientific knowledge and detailed knowledge on Biogen products and relevant disease areas.
• Congress attendance in alignment with the direct manager
o Providing and attending product- and other medical related trainings
• Appropriately interacts and collaborate with other internal functions
o Provides insights on medical care activities and patient needs
o Gathers (unmet) medical needs to inform pipeline development
• Ensures that all applicable external and internal regulations are fulfilled in the areas of pharmacovigilance (adverse events reporting, PV-training), regulatory and review non-promotional/patient materials (e.g. support of ZINC-reviews)
• Ensures that all activities are compliant with all applicable external regulations and internal policies and procedures. Support compliance activities amongst others. Completes all assigned trainings
• Ensures Medical activities are compliant with Biogen SOP´s, Good Clinical Practice (GCP) and ICH guidelines
• Plans and conducts all Medical Affairs activities with the aim to contribute to the optimization of patient outcomes
• Contributes to the development of Medical strategies and provides medical input into brand strategies and develops a Medical plan for each assigned product, in support of the brand plans.
• Works together with Manager to develop KME- and Stakeholder Engagement Plans in accordance with the overall strategic brand plans
• Management of publications related to the brand
• Contributes to the development, attends and presents at appropriate meetings (e.g. Advisory Boards, Investigator meetings, Expert Meetings)
• Develops and maintains a good working relationship and interact directly with EU+ Medical Teams to understand global strategy and shares best practices
• Supports the Marketing and Market Access strategy for all assigned products by being a key member on cross functional teams
• Reviews promotional and medical materials and documents for patients/ nurses and advocacy h´groups for medical accuracy and compliance with applicable guidelines and regulations
• Answers unsolicited medical inquiries from HCPs and patients according to the local law and internal regulations
• Participate in personal development and training sessions

#LI-EU1

The ideal candidate is:

• Experienced in medical/pharmaceutical/clinical environment desirable.
• Understands GCP, GVP, understands the health economics, and has technical knowledge in neurology
• Experienced in Patient/ Nurse/ Advocacy group relati

We are looking for a

Manager, Patient Services (m/f) for our Austrian affiliate.

Start Date: April - May 2018

The ideal candidate will perform and is responsible for all medical tasks and projects with patient/nurse focus in Austria.
The job holder works office-based or home office-based as appropriate, the position will require approximately 50% of travel time, as ist covers the whole of Austria.