Product Support Engineer (all genders)

Provides support in the early design phase of a new product. Develops customer confidence through credible recommendations and an understanding of the customer's perspective to support sales, service and revenue. Drives required actions at the customer site to resolve escalations and prevent repeat / preventable problems. Participates in Lam's worldwide technical community and actively shares knowledge and takes a leadership position to enhance worldwide learning and its application. Acts as technical mentor for field and account engineers and may design or conduct training sessions. Provides serviceability / installation assessments on new products Higher technical education in electrical / mechanical engineering or other field of study Effective communication in inter-departmental and cross cultural team Experience with Lam Spin Clean Systems (EOS, DV-P) preferred Troubleshoot technical problems and coordinate multiple technical tasks. Able to work in constrictive clean room environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolonged periods of time in a demanding environment with changing workloads. Able to travel both domestic and international based on business need.