Relationship Manager

Joining Henley & Partners

As the leading global citizenship and residency advisory firm for over two decades, Henley & Partners helps clients navigate the complex landscape of investment migration and citizenship planning.

 
Why Choose Henley & Partners?

• Global Impact: Make a difference by helping individuals and families access new opportunities and secure a brighter future through alternative citizenship and residency options.
• Cutting-Edge Expertise: Join industry pioneers providing innovative solutions and exceptional service through an extensive international network.
• Dynamic Culture: Work in a multicultural and inclusive environment with over 40 offices worldwide, fostering collaboration and personal growth.
• Continuous Learning: Benefit from ongoing professional development, training programs, and industry conferences to enhance your skills.
• Impactful Projects: Engage in high-profile projects that shape the future of investment migration and global mobility.
• Work-Life Balance: Enjoy flexible working arrangements and benefits that support your well-being.

...but that's enough about us, let's talk about you!

The primary role of the Relationship Manager is to perform all activities required in terms of the compilation and submission of client applications for the relevant residence or citizenship program. This includes building and managing rapport with clients and their advisors to ensure optimum customer acquisition, retention and income generation.
 

Responsibilities

• The role requires expertise across the entire residency and citizenship program portfolio offered by H&P as well as the ability to be able to support other ancillary requirements when needed.
• Deliver world-class, industry leading customer service to new and existing clients.
• Manage key client relationships through regular contact and visits (if applicable).
• Serve as the primary client contact and advocate for day-to-day activities necessary for the client application and escalate issues and requests when needed.
• Build and execute a client-centric relationship framework inclusive of regularly scheduled status calls & application reviews.
• Establish and maintain customer satisfaction through account planning, proactive client communications and issue remediation.
• Continuously identify and exploit cross-selling opportunities that embed the firm and its offerings with client needs.
• Leverage internal resources to assist the client with meeting the requirements of their application.

Qualifications

• 2 years' + of client facing/relationship management experience. 
• Proficient/Advanced level of both English and German languages.
• Proven track record of successfully building and nurturing multi-level client relationships.
• Superior written and verbal communication skills.
• Ability to identify opportunities to cross-sell H&P's services.
• Ability to work both independently and within a team environment, with focus and excellent attention to detail.
• Proficient in Microsoft Word, Excel, PowerPoint and CRM.
• Masters or an advanced degree will be considered as an advantage.
• Knowledge and experience in the immigration by investment industry will be a plus.

Join our team and be part of an organization that values innovation, fosters collaboration, and believes in the potential of its employees. We offer competitive compensation, comprehensive benefits, and a dynamic work environment that encourages growth and personal development.

If you are seeking a challenging yet rewarding opportunity where your ideas can make a real impact, we invite you to apply today.
 

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