Customer Service Representative B2B (F/M/X) bei Black Diamond Equipment Europe in Innsbruck

Arbeitsbeschreibung - Customer Service Representative B2B (F/M/X)

JOIN OUR TEAM

Join our Sales Operations Team as a CUSTOMER SERVICE REPRESENTATIVE (F/M/X) and help us deliver an outstanding experience to customers across Europe!
In this role, you’ll be part of a dedicated six-person team managing customer support and order processing for our European customers.

With your strong attention to detail and commitment to service, you’ll make sure our customers receive exactly what they need – reliably and on time.

YOUR RESPONSIBILITIES

Provide professional and reliable after-sales support to our wholesale customers across Europe
Proactively identify customer needs and ensure outstanding service by responding quickly and effectively to inquiries, resolving issues, and supporting smooth order processing and on-time delivery
Support our internal sales team and external sales agents in their daily interactions with retailers – including order books, master data, B2B portal support, and account status updates
Build and maintain strong, long-term relationships with our customers based on trust and collaboration
Communicate confidently and appropriately across different languages and business cultures – by phone and email

WHAT YOU IDEALLY BRING WITH YOU

You’re fluent in English and German – any additional European language is a plus
You have strong communication skills and a proactive, hands-on mindset
You enjoy helping others and have a solution-oriented, service-first mindset
You’re flexible and stay calm when priorities shift
You work reliably and with great attention to detail
You’re confident using Excel and Outlook; experience with ERP systems is a bonus
You have previous experience in customer service or a similar role
A connection to the sports or outdoor industry is nice to have – but not a must

YOU CAN LOOK FORWARD TO THIS

A collaborative, international team environment where your voice counts
Flexible working hours – organize your schedule in a way that works for you and your team
A balanced mix of on-site work with the opportunity to work from home
Corporate discounts to help you save on your favorite products
Regular company and team events, casual meet-ups, and festive celebrations
Mental health support with nilo – access to professional guidance whenever you need it
Be yourself – we celebrate individuality and diversity, not just in your style, but in your ideas, perspective, and personality

READY WHEN YOU ARE!

We look forward to receiving your application and getting to know you.

About us

More about us

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Customer Service Representative B2B (F/M/X)