Customer Solutions Specialist - Polish and English - Paid Relocation to Sofia

Join Mercier Consultancy MD as a Customer Solutions Specialist, where your language skills in Polish and English will shine. This dynamic position offers the exciting opportunity of paid relocation to Sofia, Bulgaria! As a Customer Solutions Specialist, you will be the voice of our brand, helping Polish-speaking clients navigate their inquiries and providing them with tailored solutions to ensure a seamless experience.

Key Responsibilities

• Provide exceptional customer support to Polish-speaking clients, addressing inquiries and resolving issues efficiently.
• Engage in proactive communication to foster strong relationships with our clients and understand their needs.
• Document interactions and maintain accurate records in our customer management system.
• Work collaboratively with cross-functional teams to deliver effective solutions and enhance customer satisfaction.
• Analyze feedback and suggest improvements to our service processes based on client experiences.
• Keep abreast of product knowledge and updates to provide informed assistance to clients.

• Fluent in Polish and English, with excellent verbal and written communication skills.
• Previous experience in a customer service, support, or similar role is advantageous.
• Strong problem-solving abilities and a keen analytical mindset.
• Adept at building rapport and managing client relationships.
• Familiarity with CRM platforms is a plus.
• Enthusiastic about delivering a high level of customer service.
• Must be willing to relocate to Sofia and embrace a new cultural experience.

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Monthly Accommodation Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More ...