Czech Speaking Gaming Support - Paid Relocation to Sofia

Mercier Consultancy MD is excited to announce an opportunity for a Czech Speaking Gaming Support Specialist! In this role, you will provide dedicated support to Czech-speaking gamers while enjoying the vibrant culture and lifestyle of Sofia, Bulgaria, with paid relocation included. Your passion for gaming and customer service will enhance the experience for players seeking help with their favorite games.

Key Responsibilities

• Respond to customer inquiries in Czech, providing exceptional service via email.
• Assist players with gameplay questions, account issues, and any technical difficulties they may encounter.
• Identify common issues and provide effective solutions to improve user satisfaction.
• Keep thorough records of customer interactions and relay feedback for service enhancements.
• Engage with game development teams to share player insights and contribute to product improvements.
• Stay updated on gaming trends and product changes to provide informed assistance.

• Fluent in Czech (both spoken and written), with knowledge of English preferred.
• Experience in customer support or the gaming industry is a plus.
• Strong communication skills, with an ability to connect with a diverse range of players.
• Exceptional problem-solving ability and a keen attention to detail.
• Capacity to manage multiple tasks efficiently in a fast-paced environment.
• Knowledge of various gaming platforms and technologies is beneficial.
• Willingness to relocate to Sofia, Bulgaria, and immerse yourself in this amazing city!

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Performance Based Bonus
4. Fully Paid Training
5. Health Insurance
6. And Much More...