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German Customer Support for a New Online Payment Platform - Work In Greece

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Arbeitsbeschreibung - German Customer Support for a New Online Payment Platform - Work In Greece

Mercier Consultancy MD is excited to present an opportunity for a German Customer Support Representative to join a cutting-edge online payment platform team based in Greece. This role is perfect for tech-savvy individuals fluent in German who are passionate about delivering outstanding customer service in the fintech industry.


Key Responsibilities

  • Provide excellent customer support to German-speaking clients via phone, email, and live chat regarding the online payment platform.
  • Assist customers with inquiries, technical issues, and troubleshooting related to payment services.
  • Ensure timely resolution of problems to maintain a high level of customer satisfaction.
  • Document all customer interactions accurately using CRM software.
  • Collaborate with technical teams to escalate and resolve complex issues efficiently.
  • Stay informed about fintech trends and platform updates to guide customers effectively.
  • Fluency in German (both written and spoken) is essential; knowledge of English is an advantage.
  • Experience in customer support, preferably within fintech or digital payment platforms.
  • Strong communication and problem-solving skills with attention to detail.
  • Ability to handle technical inquiries and troubleshoot effectively.
  • Familiarity with CRM systems and support software.
  • Ability to work well independently and as part of a collaborative team.
  • Willingness to work in Greece and adapt to a dynamic work environment.
    1. Competitive Monthly Salary
    2. Monthly Bonus
    3. 2 Extra Salaries Per Year
    4. Fully Paid Relocation Package
    5. Fully Paid Training
    6. Health Insurance
    7. And Much More...
Original job German Customer Support for a New Online Payment Platform - Work In Greece posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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