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German Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

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icon remote-alt Remote / Arbeiten von zu Hause aus

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Arbeitsbeschreibung - German Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Mercier Consultancy MD is excited to offer a fantastic opportunity for a German Speaking Customer Service Agent to join a leading company, with the added benefit of paid relocation to Bulgaria. In this role, you will be instrumental in providing top-tier support to our German-speaking clients, ensuring they receive the best possible service and assistance.


Responsibilities

  • Assist German-speaking customers via phone, email, and chat, addressing inquiries related to our products and services.
  • Provide accurate information and guidance on account management, product features, and troubleshooting.
  • Resolve customer complaints and issues efficiently, aiming for high customer satisfaction.
  • Document customer interactions thoroughly in the CRM system for quality tracking and follow-up.
  • Collaborate with team members to identify improvements in service delivery and customer experience.
  • Stay updated on company offerings and industry trends to effectively assist customers.
  • Fluency in German (both written and spoken); proficiency in English is a plus.
  • Previous experience in customer service, ideally within a technology or service-oriented company.
  • Strong communication skills with a customer-centric approach.
  • Aptitude for problem-solving and the ability to manage challenging situations effectively.
  • Familiarity with CRM systems and standard office software.
  • Self-driven and capable of working independently in a remote or hybrid environment.
  • Willingness to relocate to Bulgaria with full relocation support provided.
  • Competitive Salary
  • Monthly Performance Bonus
  • Fully Paid Relocation Package
  • Fully Paid Training
  • Private Gym
  • And Much More....
Original job German Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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