German Speaking Customer Service for Automotive industry

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Automotive industry. This position offers a chance to work with a leading automotive company, providing top-notch service and support to German-speaking customers.

Responsibilities

• Deliver exceptional customer service to German-speaking clients through various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding automotive products, services, and technical support.
• Provide information on vehicle specifications, warranty details, and available financing options.
• Handle customer complaints and issues with professionalism and a focus on resolution.
• Collaborate with internal teams to escalate and resolve technical issues effectively.
• Maintain comprehensive knowledge of the company’s automotive offerings and industry trends.
• Document all customer interactions accurately and contribute to service improvement initiatives.

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in the automotive or related industry.
• Strong communication and interpersonal skills.
• Ability to troubleshoot and resolve issues effectively.
• Familiarity with automotive products and customer service software.
• Detail-oriented with strong organizational skills.
• A team player with a proactive approach to customer service.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks