German Speaking Customer Service for Biotechnology industry

Patrique Mercier Recruitment FR is pleased to announce an opening for a German Speaking Customer Service Representative in the Biotechnology industry. This role is targeted at individuals who have a strong background in customer service and an interest in the life sciences, providing an opportunity to contribute to a dynamic and innovative sector.

Responsibilities

• Deliver exceptional customer service to German-speaking clients in the biotechnology sector via phone, email, and chat.
• Assist customers with inquiries related to biotechnological products, services, and technical support.
• Provide product information, facilitate orders, and handle returns and exchanges professionally.
• Resolve customer complaints efficiently while ensuring a high level of customer satisfaction.
• Maintain up-to-date knowledge of the company’s products, services, and industry standards.
• Document customer interactions accurately and contribute to ongoing improvement initiatives.
• Collaborate with sales and research teams to ensure customers receive timely and accurate information.

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably in the biotechnology or pharmaceutical industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Familiarity with biotechnology products is a plus.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks