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German Speaking Customer Service for Finance industry

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Arbeitsbeschreibung - German Speaking Customer Service for Finance industry

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Finance Industry. This role is ideal for individuals who are proficient in German and possess a strong interest in finance while dedicating themselves to providing outstanding customer support.


Responsibilities

  • Deliver exceptional customer service to German-speaking clients in the finance sector through various communication channels including phone, email, and chat.
  • Assist customers with inquiries related to financial products, services, and account management.
  • Provide clear and concise explanations regarding financial matters and company policies to enhance customer understanding.
  • Handle customer complaints and concerns with professionalism, ensuring a high level of satisfaction.
  • Collaborate with internal teams to resolve complex financial inquiries and ensure a seamless customer experience.
  • Maintain up-to-date knowledge of the company’s financial products and services to provide accurate information.
  • Document customer interactions accurately and provide feedback to improve service quality.
  • Fluency in German and English, both written and spoken.
  • Previous experience in customer service, preferably within the finance industry.
  • Strong communication skills and a customer-oriented attitude.
  • Ability to handle sensitive financial information with discretion and professionalism.
  • Proficiency in customer service software and Microsoft Office Suite.
  • Detail-oriented with strong analytical and problem-solving skills.
  • A proactive approach to learning about financial products and improving service delivery.
  •   Private Health Insurance 
  • Training & Development 
  •  Performance Bonus  
  • 2 Extra Salaries Per Year Fully Paid Training  
  • Fully Paid Relocation Package ( flight, transfer and hotel )   
  • Free Greek Lessons, discounts and other perks
Original job German Speaking Customer Service for Finance industry posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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