German Speaking Customer Service for Finance industry

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a German Speaking Customer Service Representative in the Finance Industry. This role is ideal for individuals who are proficient in German and possess a strong interest in finance while dedicating themselves to providing outstanding customer support.

Responsibilities

• Deliver exceptional customer service to German-speaking clients in the finance sector through various communication channels including phone, email, and chat.
• Assist customers with inquiries related to financial products, services, and account management.
• Provide clear and concise explanations regarding financial matters and company policies to enhance customer understanding.
• Handle customer complaints and concerns with professionalism, ensuring a high level of satisfaction.
• Collaborate with internal teams to resolve complex financial inquiries and ensure a seamless customer experience.
• Maintain up-to-date knowledge of the company’s financial products and services to provide accurate information.
• Document customer interactions accurately and provide feedback to improve service quality.

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably within the finance industry.
• Strong communication skills and a customer-oriented attitude.
• Ability to handle sensitive financial information with discretion and professionalism.
• Proficiency in customer service software and Microsoft Office Suite.
• Detail-oriented with strong analytical and problem-solving skills.
• A proactive approach to learning about financial products and improving service delivery.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks