German-Speaking Customer Experts for a Web shop - Work In Greece

Mercier Consultancy MD is seeking motivated German-Speaking Customer Experts to join our team supporting a leading web shop in Greece. In this role, you will provide exceptional customer service to German-speaking customers, assisting them with inquiries related to online shopping, orders, returns, and product information.

Key Responsibilities

• Deliver professional and friendly customer support to German-speaking clients via phone, email, and chat regarding webshop products, orders, payments, and returns.
• Assist customers in resolving issues with orders, payment processing, delivery, and product inquiries promptly and efficiently.
• Maintain accurate records of customer communications and transactions using CRM systems.
• Collaborate with logistics, sales, and technical teams to ensure timely resolution of customer concerns.
• Stay updated on the latest promotions, product offerings, and company policies to provide accurate information.
• Provide feedback and suggestions to improve customer service quality and webshop processes.

• Fluency in German (spoken and written) is essential; proficiency in English is an advantage.
• Previous experience in customer service, preferably in e-commerce or retail sectors.
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to handle multiple tasks in a fast-paced environment effectively.
• Familiarity with CRM tools and digital communication platforms.
• Willingness to relocate and work in Greece.
• Strong problem-solving skills and attention to detail.

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...