Resident Advisor - Bybee Lakes HOPE Center

About Helping Hands Reentry Outreach Centers

The Mission of Helping Hands is to provide HOPE and CARE through personal, trauma-informed programs to individuals experiencing homelessness.

Our programs are Trauma-Informed, Data-Driven, and Person-Centered. 

We take the time to learn each individual's story and help connect them to the appropriate local resources and services to meet their unique needs. We do not duplicate available services; instead, we build strong collaborative partnerships with local programs and foster connections between participants and our community partners.  

This recruitment will be used to fill current and future full- and part-time positions at our Bybee Lakes HOPE Center. Shifts may include graveyard. Starting wage is $18.90 per hour. Full-time positions are benefit-eligible after 90 days of employment.

Position Summary

• Supervise shelter activities to ensure the safety of participants.
• Responsible for intakes, interviews, and after-hours referrals.
• Ensure timely bunk assignments, dorm inspections, and property storage.
• Maintain accurate logs, shift reports, and participant records, both manually and using a web-based program.
• Perform urinalysis and breathalyzer testing of participants as needed.
• Attend agency and program staff meetings.
• Facilitate de-escalation, problem-solving and crisis intervention services as necessary.
• The right individual for this position has a passion for helping others, is nonjudgmental, and is able to deal with difficult situations in positive and constructive ways.

Requirements

The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.

• Excellent written and verbal communication skills.
• Ability to work both independently as well as part of a team.
• Ability to appropriately assess a situation and de-escalate/take corrective action as necessary.
• Good computer skills.
• Hearing and vision adequate for interaction with participants, interaction with staff, and interaction with the general public.
• Work is primarily performed indoors, occasionally accompanied by moderate noise levels and exposure to scents.
• Frequently required to sit/stand at a computer or in a stationary position.
• Frequently operates a computer and other office productivity equipment, such as copy machine, printer, and phone.
• Frequently required to move about the 155,000 square foot facility for meetings, assisting participants, and daily operations.

Preferred Qualifications

• Direct or Lived Experience with DV, homelessness, addiction, and/or low-income populations.
• Understanding of the issues surrounding homelessness, chemical dependency, domestic violence, and sexual assault

Helping Hands Reentry Outreach Centers is proud to be an Equal Opportunity Employer.