Resident Manager

The Mercure Hotel Raphael Wien with its 78 rooms is centrally located in a quiet area in the heart of Vienna. The proximity to Mariahilferstrasse makes our hotel the ideal starting point for culture and shopping and offers you culinary variety. Sites such as the Hofburg, State Opera and Schönbrunn Palace are within easy reach. Viennese charm in a cosmopolitan atmosphere: our aim is to make our guests' stay a special experience.

We are looking for you to join our management team as a Resident Manager!

We are looking for a committed and independent personality who will keep our hotel on course for growth and work with us to develop and implement new and efficient processes. Together with you, we would like to further establish the hotel on the Viennese hotel market and shake up the old dust to let the hotel shine in new splendour.

Your tasks:

Operational management of our hotel with a focus on front office and housekeeping

Hotel and brand ambassador 

Management, development and retention of employees

Contact person for our guests, including ensuring guest satisfaction

Preparatory accounting & payroll accounting

Implementation and further development of our quality standards

Assuming responsibility as managing director under commercial law

Budget and forecasting in collaboration with our Cluster General Manager

What do you bring with you?

Hotel or service-related training or studies

Several years of experience in the rooms area (Rooms Division Manager or Front Office Manager, ...)

at least 2 years of professional experience as Operations or Hotel Manager or similar is desirable

High service and service orientation

proficient knowledge of hotel management systems

very good knowledge of English

A pleasant working atmosphere

Plannable working hours

Employee rates in all associated Accor hotels

Above-tariff salary

Above-tariff holiday entitlement

Public holiday bonuses

Employee catering

Staff parties

We look forward to receiving your detailed application documents by e-mail, stating your salary expectations.

You feel addressed? Then we are looking for you!

Contact:

Elisa Frenzel (Cluster HR Manager): [email protected]