Senior CX/CIM Consultant & Pre-Sales Lead (m/f/d) - Tieto Tech Consulting

We are looking for a Senior CX/CIM Consultant & Pre-Sales Lead for our Customer Experience & Interaction Management practice in Tieto Tech Consulting. 

Tieto Tech Consulting works as a true partner, solving customers’ toughest technology challenges and delivering reliable outcomes that drive measurable results. By merging data, cloud, AI and design with deep industry expertise, we create impactful yet intuitive digital solutions that empower people and move businesses forward.  

 

This role sits at the intersection of CX Consulting leadership, customer engagement and pre-sales excellence. You will partner with Sales, Solution Architects and Delivery teams to consult customers, shape solutions, drive customer workshops, and support end-to-end presales activities. 

When joining Tieto Tech Consulting as a Senior CX/CIM Consultant & Pre-Sales Lead, you: 

• Lead pre-sales engagements, including solution design, workshops, business and technical consulting and customer presentations 

• Translate business needs into robust, scalable CX/CIM technical architectures 

• Evaluate platforms, integrations and technologies with objective technical rigor 

• Collaborate with cross-functional teams to align solution proposals with delivery capabilities 

• Support bid responses, technical estimations and proposal content 

• Act as trusted business and technical advisor to both customers and internal stakeholders 

Who we are looking for:   

You are a motivated and experienced CX consultant with: 

• Proven experience in CX, Customer Interaction Management or contact center platform solutions 

• Strong technical background in enterprise architecture, systems integration and APIs 

• Hands-on experience with customer-facing pre-sales or bid support activities 

• Excellent communication and presentation skills with ability to engage both technical and business audiences 

• Proactive behavior 

• A solution-oriented mindset with analytical problem-solving skills 

• Fluency in English and German 

We value diverse backgrounds and welcome candidates who bring: 

• A track record of consulting experience in CX environment 

• A track record of shaping complex CX solutions in customer environments 

• Ability to operate independently in pre-sales and client workshops 

• Pragmatic approach that balances technical and CX excellence with commercial reality 

• Passion for emerging technologies in CX, data and cloud environments 

We offer  

• We offer you professional growth, meaningful projects, open culture, and an outstanding work-life balance! 

• We offer you an opportunity to create the future of a growing, fast-developing, and important sector. 

• We believe that our organizational culture is an important part of enabling you to be successful. 

• We provide a flexible hybrid work model as part of our culture and way of working. 

• Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge. 

Did we get you inspired?   

We look forward to your online application!  

Please attach your CV or LinkedIn-profile and we will reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today. If you have any questions regarding this role, please contact us: [email protected]  

Hope to hear from you soon!   

Location: Vienna, Linz, Graz, Berlin, Regensburg 

At Tieto, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.

Diversity, equity and inclusion (tietoevry.com)