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Service Coordinator

icon building Unternehmen : Inventyou Ab
icon briefcase Auftragstyp : Vollzeit

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Arbeitsbeschreibung - Service Coordinator

We are looking for a Service Coordinator to oversee and support the daily operations of a digital services portfolio. Acting as a central coordination point, you will ensure smooth service delivery, incident and problem management, and continuous improvement of operational processes. The company is headquartered in Bratislava.

Key Responsibilities

  • Coordinate and supervise daily operations of digital services across internal teams and external partners.
  • Act as a central contact point for internal stakeholders, external clients, and management requests.
  • Manage incident and problem handling processes, ensuring timely identification, escalation, and resolution.
  • Oversee the implementation and monitoring of service contracts, KPIs, and SLAs.
  • Maintain visibility over Helpdesk operations, ensuring adherence to service quality standards.
  • Facilitate communication and coordination in major incidents and outages.
  • Drive root cause analysis and support long-term problem resolution planning.
  • Contribute to the definition and improvement of operational processes and user experience.
  • Track and report service performance metrics, supporting data-driven decision-making.
  • Collaborate with cross-functional teams to enhance service efficiency and delivery consistency.
  • Ensure compliance with internal policies and external regulations.
  • University degree in IT, Business Administration, or a related field.
  • Proven experience in service coordination, IT operations, or digital service management.
  • Familiarity with incident/problem management frameworks (e.g., ITIL).
  • Strong organizational and multitasking abilities.
  • Excellent communication and stakeholder management skills.
  • Analytical mindset with the ability to identify patterns, root causes, and improvement areas.
  • Fluency in English (spoken and written); other languages are considered an asset.

You will be a great candidate for us if you

  • Are structured, reliable, and proactive in coordinating complex service operations.
  • Thrive in dynamic environments and can manage multiple parallel priorities.
  • Have hands-on experience handling incident workflows and SLA monitoring.
  • Enjoy working with multidisciplinary teams and improving internal processes.
  • Are comfortable acting as a liaison between technical and non-technical stakeholders.

Why join inventYOU

  • Join a fast-evolving team that supports digital transformation across Europe.
  • Work in a hybrid model with flexibility and trust.
  • Contribute to meaningful operational improvements in real-world service delivery.
  • Collaborate with experienced professionals across functions and regions.
  • Be part of a people-first culture focused on clarity, accountability, and growth.
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