Service Coordinator

We are looking for a Service Coordinator to oversee and support the daily operations of a digital services portfolio. Acting as a central coordination point, you will ensure smooth service delivery, incident and problem management, and continuous improvement of operational processes. The company is headquartered in Bratislava.

Key Responsibilities

• Coordinate and supervise daily operations of digital services across internal teams and external partners.
• Act as a central contact point for internal stakeholders, external clients, and management requests.
• Manage incident and problem handling processes, ensuring timely identification, escalation, and resolution.
• Oversee the implementation and monitoring of service contracts, KPIs, and SLAs.
• Maintain visibility over Helpdesk operations, ensuring adherence to service quality standards.
• Facilitate communication and coordination in major incidents and outages.
• Drive root cause analysis and support long-term problem resolution planning.
• Contribute to the definition and improvement of operational processes and user experience.
• Track and report service performance metrics, supporting data-driven decision-making.
• Collaborate with cross-functional teams to enhance service efficiency and delivery consistency.
• Ensure compliance with internal policies and external regulations.

• University degree in IT, Business Administration, or a related field.

• Proven experience in service coordination, IT operations, or digital service management.
• Familiarity with incident/problem management frameworks (e.g., ITIL).
• Strong organizational and multitasking abilities.
• Excellent communication and stakeholder management skills.
• Analytical mindset with the ability to identify patterns, root causes, and improvement areas.
• Fluency in English (spoken and written); other languages are considered an asset.

You will be a great candidate for us if you

• Are structured, reliable, and proactive in coordinating complex service operations.
• Thrive in dynamic environments and can manage multiple parallel priorities.
• Have hands-on experience handling incident workflows and SLA monitoring.
• Enjoy working with multidisciplinary teams and improving internal processes.
• Are comfortable acting as a liaison between technical and non-technical stakeholders.

Why join inventYOU

• Join a fast-evolving team that supports digital transformation across Europe.
• Work in a hybrid model with flexibility and trust.
• Contribute to meaningful operational improvements in real-world service delivery.
• Collaborate with experienced professionals across functions and regions.
• Be part of a people-first culture focused on clarity, accountability, and growth.