Shift Leader | Lick Ice Creams | Burnet

About Lick Honest Ice Creams

We're Lick Honest Ice Creams and have been producing the finest, locally sourced, seasonally inspired ice creams in Austin since 2011! We work hard and get rave reviews from media around the country. We are rapidly expanding and looking for outgoing, happy, responsible, and positive individuals who love ice cream as much as we do to join our ice cream shop family! 

Position Summary

The role of the shift Leader is to act as a monitor and enforcer of the day to day operations and procedures, staff supervision and customer experience. The person in this role is essentially an extension of the founders, supporting their goals of assuring happy and satisfied customers, knowledgeable and dependable employees, and an exciting, unique and fulfilling customer experience. This person reports to the Shop Manager.

Minimum Expectations

• Fully support the founders mission and integrity of the brand
• Fully engage in day to day operations primarily in front of house but with considerations of back of house as well (they work together).
• Maintain highest shop and food/health sanitary and cleanliness levels
• Treat this position as a responsibility and be accountable for any and all actions, decisions made or direction given
• Treat this position as a priority and be ready to lead your shift, team members, and tasks assigned
• Surface concerns or frustrations immediately and directly to shop manager
• Assume positive intent
• Take initiative
• Lead by example
• State food handlers permit required

Duties and Responsibilities

• Have knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfactions.
• Supervise the front end staff during your assigned shift
• Enforce opening and closing and shift change procedures during assigned shift
• During closing shifts, count drawer and correctly prepare deposits, drawer fund and reserve funds
• Be knowledgeable and enthusiastic about Lick Honest Ice Creams and what makes our ice cream unique, and share this knowledge with customers
• Aid owners and shop manager in maintaining staff knowledge base for new flavors, preparation methods, etc.
• Monitor staff and report any staff issues directly to Shop Manager
• Enforce schedule and punctuality
• Monitor staff knowledge, scoop sizes and employee/customer interaction and guide staff as necessary
• Identify any customer issues/complaints and take necessary steps to correct them
• Perform all other related duties as requested
• Follow all policies and procedures outlined in the company Policies & Procedures manual
• Ensure safe environment within shop by monitoring employee actions and customer behavior
• Maintaining privacy in regards to alarm codes, safe codes and all other confidential information

Essential Functions

• Handle public inquiries in a timely and friendly manner
• Maintain a flexible schedule based on shop needs
• Must be available for at least 3 shifts a week
• Able to communicate clearly and professionally with customers and team members (face-to face or by telephone)
• Able to read and comprehend written material
• Able to stand for shifts lasting up to, but not limited to, 8 hours of time on concrete flooring
• Perform tasks which involve repetitive motion including, but not limited to, the use of arms, hands, wrists, back
• Able to use hands to handle, control, or feel objects, tools or controls
• Manage ones time and the time of others
• Monitor and control resources, including but not limited to collecting payments for goods or services, counting and managing till, managing inventories
• Lift 50#