Support Engineer (m/w/d)

Who we are

PAYONE is a joint venture between Worldline and the DSV Group (Deutscher Sparkassenverlag) and one of the leading payment service providers in Germany and Austria. With more than 260,000 customers and six billion transactions processed per year, we enable merchants and service providers – whether in-store, mobile or online – to meet the demands of cashless payments through fast, simple and reliable digital processes. We offer tailored solutions for companies of all sizes and industries, designed in line with the highest security standards.

The Opportunity

We are the specialist for cashless payment methods. Our customers include a wide variety of companies worldwide. As Support Engineer, you’d be a 2nd level support responsible for the conscientious and customer focused processing of technical inquiries about our Point of Sale systems. You’ll be providing support with Payment Terminals, Cash Registers, IT network to our clients. We are looking for a person to join our international team and our office in Vienna!

Day-to-Day Responsibilities

• Installing and maintaining the software and interfaces of point of sale (POS) systems


• Receiving and processing hardware, software, network and communication problems in the area of POS systems and related applications, locating and rectifying faults or initiating escalation proceedings


• Coordinating supplier and support partner activities


• Creation and updating of operating manuals, instructions, checklists and training documents


• Participation in projects, in the introduction of new services and in events


• Performing coordination tasks between customers, internal departments and IT departments in day-to-day operations and in ergencies

Who Are We Looking For

We look for big thinkers. People who can drive positive change, step up, and show what’s next — people with passion, a can-do attitude, and a hunger to learn and grow. In practice this means:

• Completed vocational training, preferably in a technical field


• 2 to 4 years of relevant professional experience in a comparable position as IT support


• Affinity for IT is required


• In-depth knowledge of MS Office (especially Excel)


• Knowledge of ServiceNow, Jira, Confluence and Business Objects tools and network technology is an advantage


• Resilience and flexibility


• English on professional level

Perks & Benefits

We want your job to fit your life. That’s why we offer various paths for your professional development.

We provide the freedom you need to further build upon your strengths.

Flexible working arrangements and a strong benefits package are a given here.

Would you like to contribute and help us continuously improve our Commercial Support? If so, apply today—let’s get started!

Do you value working creatively and taking personal responsibility within a team? Be ONE of us!

We truly value every single individual, which includes recognizing your contributions and rewarding them accordingly. That is why we offer, among other things:

• Flexible working hours


• Remote work options


• Mobility solutions


• An open and transparent corporate culture


• Training and professional development opportunities


• A fantastic team where you can contribute your own ideas


• Exciting areas of responsibility within a future-oriented company.

Wir sind dazu verpflichtet, Sie darauf hinzuweisen, dass das kollektivvertragliche monatliche Mindestgrundgehalt für diese Position € 2.800,00 brutto beträgt (14x jährlich).

We are on an exciting journey in the payments industry and we are looking for proactive people who can drive positive change, take on topics actively and show what comes next, helping to move the organisation forward. At PAYONE, you will work with determined colleagues from all over the world to tackle unique challenges as a team and make a real impact on society. With an encouraging company culture, strong technology and extensive training opportunities, we support you in advancing your career. Join our team of more than 18,000 people worldwide and help shape the future – because it is yours too. 

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.

Learn more about life at PAYONE at jobs.worldline.com/payone 

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