Technical Service Product Expert (m/f/d)

Description

The Technical Service Product Expert (m/f/d) is responsible for service operation execution for containerized solutions and cross-platforms programs with a strong focus on New Product Introductions (=NPI). This expert acts as single point of contact between the NPI team and the service organisation ensuring service readiness, lifecycle management and communication flow.

• An innovative and international working environment
• Health We Care Program - including company sport activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport - station in direct proximity 
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals 
• Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities 

Your Responsibilities:

• Drive and ensure service readiness for the relevant product/platfroms during the NPI process across the lifecycle with a strong focus on all technical aspects (serviceability, tooling, trainings, maintenance methods/plans, spare parts forecasting and service strategy)
• Own all service deliverables and act as service approver for NPI projects
• Act as global service representative in NPI projects and work closely together with relevant functions such as product line management, engineering, operations to meet the necessary service requirements.
• Drive swift and seamless information and knowlege sharing to global service teams to ensure operational excellence
• Develop the Entry into Service (=EIS) strategy for new platform derivatives including maintenance plans, manuals, documentaion and required trainings
• Participate in technical, tollgate and business reviews and present KPIs to senior management team
• Pro-actively participate in the regular planning cylcle for new products to ensure service requirments are captured and executed
• Monitor the KPI Dashboard

Your Profile:

• Bachelor or Master’s degree in engineering
• Strong experience in operations and/or services and/or project management
• Demonstrated ability to deliver results while working on multiple projects simultaneously
• Demonstrated ability to work with cross-functional teams and manage multiple priorities
• Proven project management and organizational skills
• Very good communication skills and ability to communicate to the management
• Detailed technical understanding of reciprocating engine operation and maintenance requirements
• Excellent communication, facilitation & influencing skills
• Excellent English skills; German is a strong advantage 

At INNIO, we offer a competitive salary package which is far above the requirements of the metal collective agreement in Austria. We highly value your individual qualifications and experience. As part of our recruiting process, we engage in open dialogue with you to discuss the details and ensure the best possible fit.