Zain Youth: Retail Sales Trainee - Hiring Fast

We are on the lookout for a focused Zain Youth: Retail Sales Trainee to join our stellar team at Zain - Kuwait in manama, manama.
Growing your career as a Full Time Zain Youth: Retail Sales Trainee is an incredible opportunity to develop competitive skills.
If you are strong in decision-making, cooperation and have the right initiative for the job, then apply for the position of Zain Youth: Retail Sales Trainee at Zain - Kuwait today!

Description Job Purpose:

• To perform the store activities communicated by the shop supervisor, in terms of selling, collection and customer care in compliance with ZAIN BH sales guidelines, business processes and procedures
• To assist customers by answering and responding to their enquiries, questions and complaints with the highest degree of courtesy and professionalism in order to achieve customer service business objectives
• To resolve tickets within SLA, troubleshoot and update logs, keep customers informed with progress of solution and handle Mobile Number Portability (MNP) requests.

Job Responsibilities:

• Sell Products and Services (post-paid and prepaid lines, handsets, accessories, vouchers) and all kinds of after sales services for existing and new customer. [sales will be within targets quarterly.
• Develop product knowledge by keeping up to date with service and product offerings as made available by ZAIN BH.
• Check and report problems on shop look and maintenance. Use the TABS system smoothly and without errors.
• Flexibility to handle additional tasks assigned by the team leader or the manager. Manage the opening and closing of shops in coordination with the team leader.
• Deliver and dispatch stock and handle stock count regularly in coordination with the team leader.
• Respond to customer enquiries, finding the correct answers by consulting systems, help desk and other records.
• Assist subscribers in maintaining/updating customer accounts, billing enquiries & collect payments.
• Manage inventory at point of sale, ensuring secure storage and assisting in reconciliations Collect payments from customers in a secure and orderly manner
• Handle issues and customer complaints, solving problems, logging complaints in system and escalating the issues to management / Help Desk when appropriate
• All drawers, cabinet and displays containing handset, devices, documents or other valuable assets must be locked after each usage.
• Handle and count cash and other payments, responsible for their reconciling payments against system records daily
• Collect and verify required documentation, such as ID, forms and receipts. Hand them over to shop supervisor at end of shift
• Continuously improve own performance in order to meet and exceed targets and objectives .
• Insure compliance with all applicable policies & regulatory requirements on Information Security
• Perform any other related tasks as assigned or needed.

What Do You Need to Qualify

• University students (2nd Year & Above).
• Experience is a plus.

Benefits of working as a Zain Youth: Retail Sales Trainee in manama, manama:

● Learning opportunities
● Opportunities to grow
● Competitive salary