Front Office Manager

A Front Office Manager supervises the FrontOffice Team to ensure that Team Members are prepared andwell-informed to deliver our Guests an exceptional experience fromcheck-in through check-out.

Whatwill I be doing?

As FrontOffice Manager, you will oversee the Front Office Team which is themain connection between the Guest, the hotel, and the various hoteldepartments. A Front Office Manager is responsible for managing thefirst impressions of our Guests and, therefore, must perform thefollowing tasks to the higheststandards:

• Oversee the entire FrontOffice operation to maintain highstandards
• Evaluate levels of Guest satisfactionand monitor trends, with a focus on continuousimprovement
• Ensure regular and VIP Guests arerecognised and that the Front Office department operates with asales attitude and promotes the hotel brand's loyaltyscheme
• Maximise room occupancy at best ratesand use up-selling techniques to promote hotel services andfacilities
• Set departmental objectives, workschedules, budgets, policies, andprocedures
• Monitor the appearance, standards,and performance of the Front Office Team Members with an emphasison training and teamwork
• Ensure Team Membershave current knowledge of hotel products, services, pricing andpolicies, as well as knowledge of the local area, and arecontinuously trained to learn and understand policies andpractices
• Maintain good communication andworking relationships with all hoteldepartments
• Monitor staffing levels to meetcover business demands
• Conduct monthlycommunication meetings and produceminutes
• Manage staff performance issues incompliance with company policies andprocedures
• Recruit, manage, train and developthe Front Office team
• Comply with hotelsecurity, fire regulations and all health and safetylegislation
• Act in accordance with policies andprocedures when working with front of house equipment and propertymanagement systems
• Assist with otherdepartments, as necessary
  
  

What are we lookingfor?

Front Office Managersserving Hilton brands are always working on behalf of our Guestsand working with other Team Members. To successfully fill thisrole, you should maintain the attitude, behaviours, skills, andvalues that follow:

• A degree ordiploma in Hotel Management or equivalent
• Aminimum of 3 years of Front Office supervisory experience in thehotel, leisure, and/or retail sector
• High levelof IT proficiency
• High level of commercialawareness and sales capabilities
• Experience ofmanaging people and developing people
• Previousexperience of managing a department and Profit and Lossaccount
• Excellent leadership, interpersonal andcommunication skills
• Accountable andresilient
• Commitment to delivering a high levelof customer service
• Ability to work underpressure
• Excellent groomingstandards
• Flexibility to respond to a varietyof work situations
• Ability to work on your ownand as part of a team
  
  

It would be advantageous in thisposition for you to demonstrate the following capabilities anddistinctions:

• Familiar with PropertyManagement Systems
• A degree or diploma in HotelManagement or equivalent
  
  

What will it be liketo work for Hilton?

Hilton isthe leading global hospitality company, spanning the lodging sectorfrom luxurious full-service hotels and resorts to extended-staysuites and mid-priced hotels. For nearly a century, Hilton hasoffered business and leisure travelers the finest inaccommodations, service, amenities and value. Hilton is dedicatedto continuing its tradition of providing exceptional guestexperiences across its global brands. Our vision “to fillthe earth with the light and warmth of hospitality”unites us as a team to create remarkable hospitality experiencesaround the world every day. And, our amazing Team Members are atthe heart of it all!

WorkLocations

Hilton Bahrain CityCentre Hotel &Residences

Schedule

Full-time

Brand

HiltonHotels &Resorts

Job

GuestServices, Operations, and Front Office