Guest Relation Officer / Receptionist

Company Description

"Why work for Accor?

Job Description

Basic Job Responsibilities:

• Evaluate the everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales, and housekeeping to ensure optimal level of guest satisfaction.

• Manage and greet all guests, monitor and resolve all requests.

• Perform check-in/OUT of guests using the Opera system.

• Welcome and greet guests, and answer inquiries and incoming calls.

• Prepare occupancy and guest reports • Maintain group and individual arrival reports daily.

• Inform guests of hotel rates and services and create/cancel/confirm reservations.

• Check and manage room allocation.

• Determine and ensure compliance with all key control policies and manage all safe deposit boxes for guests.

• Coordinate and assist the concierge in all services to guests.

• Maintain knowledge of all emergency procedures

• Evaluate all credit limit reports on an everyday basis and manage room availability efficiently.

Qualifications

Job Qualifications:

- Pleasant personality with a good appearance.

- Service and guest oriented

- Very good command of both written and spoken English

- Another language will be an asset

- Another language in addition will be an asset.

- Opera experience is a plus

- Physical Ability to stand for 8 hours daily

- Ability to work on shift basis.

Additional Information

Your team and working environment:

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.