Hostess Waitress Arabic Speaker

CompanyDescription

"Why workfor Accor?

We are far more than a worldwideleader. We welcome you as you are and you can find a job and brandthat matches your personality. We support you to grow and learnevery day, making sure that work brings purpose to your life, sothat during your journey with us, you can continue to exploreAccor’s limitless possibilities.

Byjoining Accor, every chapter of your story is yours to write andtogether we can imagine tomorrow's hospitality. Discoverthe life that awaits you at Accor, visit

Dowhat you love, care for the world, dare to challenge the statusquo! #BELIMITLESS"

JobDescription

• Maintaincomplete knowledge of:
• Dining room layout,table/seat/section numbers, proper table setups, room capacity,hours of operation, price range and dresscode
• Restaurant reservationprocedures
• Daily house count, arrivals,departures, VIP’s
• Scheduled in-housegroup activities, locations and times
• Alldepartment policies / service procedures
• Answertelephone within 3 rings, using correct salutations and telephoneetiquette.
• Take record and confirm restaurantreservations / cancellations in accordance with departmentalstandards.
• Communicate reservation orcancellation changes to management as they arise throughout theshift.
• Monitor the preparation of ownassignments, ensuring compliance to departmentalstandards.
• Ensure that all menu’s,check folders are cleaned and in sufficientquantity.
• Ensure that the hostess stand iscleaned and organized.
• Review the Reservationbook, pre-assign designated tables and follow up on all specialrequests.
• Greet the guests at the entrance ofthe restaurant.
• Seat Guest accordingly to floorplan / being fair to each waiter.
• Show gueststheir table which has been designated tothem
• Ensure that the guests are pleased withtheir table.
• Present the open menu to theguest.
• Ensure that the tables are set to thebest service of the guest.
• Anticipate heavybusiness times and organize procedures to handle waitinglines.
• Anticipate guests needs, respond to thempromptly and acknowledge guest, however busy and whatever time ofthe day.
• Maintain positive guest relations atall times.
• Be familiar with hotel services /activities to respond to guest inquiriesaccurately.
• Handle guest complaints followinginstant pacification procedures and insuring guestsatisfaction.
• Monitor guests’reactions and confer frequently with management to ensure guestsatisfaction.
• Monitor and participate to ensurethat all tables are cleared and reset according to the departmentprocedures.
• Monitor and maintain cleanlinessand working conditions of own section equipment andsupplies.
• Assist restaurant staff with theirjob functions to ensure optimum service to guest: whenrequested.
• Promote a cooperative workingclimate, maximizing productivity andquality.
• Do table visits systematically at eachmeal period to ensure guestsatisfaction.
• Promote F&B Outlets toeach customer in down time.
• Successfulcompletion of the training process.
• To assistthe Supervisor to ensure proper cashiering procedures are followedand accurately balanced.
• To assist in Menuprinting.
  

Qualifications

• Previouswork experience
• Understanding of restaurantetiquette
• Experience in managingreservations
• Demonstrable customer-serviceskills
• Excellent communicationskills