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2024-0205 Desktop Engineering Support (Specialization in Scripting)

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Job Description - 2024-0205 Desktop Engineering Support (Specialization in Scripting)

  • Develop, improve, implement, monitor and
    troubleshoot scripts in the following technologies using primarily PowerShell
    and Windows scripting languages (VBScript, batch scripting):
  • Active Directory (AD) - Automate AD tasks
    using PowerShell, including user management, group membership, and remote
    access. Ensure efficient handling of AD objects, routine administrative tasks,
    and compliance audits through scripting;
  • Group Policy Management (GPOs) – Assist in
    automating GPO creation, modification, and maintenance using PowerShell.
    Enforce security policies, manage user environments, and streamline GPO
    troubleshooting through automation;
  • SCCM (System Center Configuration Manager) -
    Use scripting to automate software deployments, OS upgrades, and monthly
    patches. Monitor deployment statuses, troubleshoot failures, and improve SCCM
    processes through automation.
  • Trellix - Automate device encryption,
    firewall rule configuration, and USB access control within Trellix. Streamline
    security tasks using scripting for consistent policy enforcement.
  • Network / DHCP - Automate IP provisioning
    and DHCP reservations through scripts. Troubleshoot network-related issues and
    ensure consistent network configurations for end-user devices.
  • Application COTS Troubleshooting - Automate
    the installation, configuration, and integration of COTS applications.
    Streamline troubleshooting and ensure seamless application operations with
    minimal manual intervention;
  • Windows 10/11 Troubleshooting - Automate
    diagnosis and resolution of OS issues on Windows 10/11. Utilize scripts for OS
    updates, configuration changes, and application support to reduce downtime.
  • Remote Protocols - Automate management and
    troubleshooting of remote access (RDP, VPN, SSH) to ensure secure, reliable
    access for remote users and improve remote support operations.
  • Incident management
  • I)    Automate
    incident detection, logging, and escalation. Use scripts to resolve issues
    quickly and collaborate with the incident management team to improve response
    times.
  • Improve the maturity of the IT Operations
  • Demonstrate understanding of ITIL concepts
    and best practices - Apply ITIL best practices to automate incident, problem,
    and change management tasks, improving efficiency and aligning automation with
    ITIL service management standards.
  • Develop, implement, improve and follow
    standard operating procedures and instructions on IT operation activities
    related to the Trellix setup.
  • Develop, disseminate and improve
    instructions for Level 1 and Level 2 technicians.
  • Perform on the job training as needed to
    team members, Level 1 and Level 2 technicians.
  • Assist with resolving and delivery backlog
    activities/ projects on Kanban system
  • Provide minimum 2 Continued Service
    Improvement(CSI) in the area of work per 4 sprints
  • Automation Skills - Identify opportunities
    for automation across AD, SCCM, and Trellix. Develop custom automation
    solutions to reduce manual workload and increase efficiency.



Requirements

To efficiently and effectively deliver the Service, the
Contractor personnel shall possess at a minimum qualifications and skills in
the following areas:

 

Skill/Technology

Key
Responsibilities

Experience
Required

(years)

Windows

Scripting

Languages

Developing and
utilizing scripting skills (VBScript, batch scripting) to automate tasks like
user management, software deployment, and system monitoring.

5

Automation

Skills

Implementing
automation for routine administrative tasks, leveraging scripting languages
and tools such as SCCM, PowerShell, or Trellix to increase efficiency and
reduce manual work.

5

Powershell

Writing, testing, and
running PowerShell scripts to automate repetitive tasks, streamline system
administration, manage Active Directory, SCCM, and configure system settings.

5

Incident

Management

Respond to reported
service incidents identifying causes and initiate resolution, collaborate
with incident management team.

3

ITIL
Concepts

Desirable certification in ITIL Foundation

2

Management of Windows clients in enterprise environment

Configure, administer, operate and troubleshoot

Active Directory, Group Policy, Network/DHCP, SCCM

5

Aplication
COTS

Troubleshooting

Ability to diagnose
issues related to COTS applications, proficiency in installing and
configuring, integration with exiting system, ensuring seamless operations

5

Trellix

Assisting with device
encryption, applying policy settings, configuring firewall rules, and
controlling external device (USB) access.

2

Remote

Protocols

Managing and
troubleshooting remote access technologies (RDP, VPN, SSH), ensuring secure
and reliable access to network resources for remote users, and supporting
remote troubleshooting.

3

 



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