2024-0205 Desktop Engineering Support (Specialization in Scripting)

• Develop, improve, implement, monitor and
  troubleshoot scripts in the following technologies using primarily PowerShell
  and Windows scripting languages (VBScript, batch scripting):
  
• Active Directory (AD) - Automate AD tasks
  using PowerShell, including user management, group membership, and remote
  access. Ensure efficient handling of AD objects, routine administrative tasks,
  and compliance audits through scripting;
  
• Group Policy Management (GPOs) – Assist in
  automating GPO creation, modification, and maintenance using PowerShell.
  Enforce security policies, manage user environments, and streamline GPO
  troubleshooting through automation;
  
• SCCM (System Center Configuration Manager) -
  Use scripting to automate software deployments, OS upgrades, and monthly
  patches. Monitor deployment statuses, troubleshoot failures, and improve SCCM
  processes through automation.
  
• Trellix - Automate device encryption,
  firewall rule configuration, and USB access control within Trellix. Streamline
  security tasks using scripting for consistent policy enforcement.
  
• Network / DHCP - Automate IP provisioning
  and DHCP reservations through scripts. Troubleshoot network-related issues and
  ensure consistent network configurations for end-user devices.
  
• Application COTS Troubleshooting - Automate
  the installation, configuration, and integration of COTS applications.
  Streamline troubleshooting and ensure seamless application operations with
  minimal manual intervention;
  
• Windows 10/11 Troubleshooting - Automate
  diagnosis and resolution of OS issues on Windows 10/11. Utilize scripts for OS
  updates, configuration changes, and application support to reduce downtime.
  
• Remote Protocols - Automate management and
  troubleshooting of remote access (RDP, VPN, SSH) to ensure secure, reliable
  access for remote users and improve remote support operations.
  
• Incident management
  
• I)    Automate
  incident detection, logging, and escalation. Use scripts to resolve issues
  quickly and collaborate with the incident management team to improve response
  times.
  
• Improve the maturity of the IT Operations
  
• Demonstrate understanding of ITIL concepts
  and best practices - Apply ITIL best practices to automate incident, problem,
  and change management tasks, improving efficiency and aligning automation with
  ITIL service management standards.
  
• Develop, implement, improve and follow
  standard operating procedures and instructions on IT operation activities
  related to the Trellix setup.
  
• Develop, disseminate and improve
  instructions for Level 1 and Level 2 technicians.
  
• Perform on the job training as needed to
  team members, Level 1 and Level 2 technicians.
  
• Assist with resolving and delivery backlog
  activities/ projects on Kanban system
  
• Provide minimum 2 Continued Service
  Improvement(CSI) in the area of work per 4 sprints
  
• Automation Skills - Identify opportunities
  for automation across AD, SCCM, and Trellix. Develop custom automation
  solutions to reduce manual workload and increase efficiency.
  
  

Requirements

To efficiently and effectively deliver the Service, the
Contractor personnel shall possess at a minimum qualifications and skills in
the following areas: