2025-0186 Desktop engineering support with specialization in Software

• The Contractor shall manage and be responsible
  for all Contractor’s personnel.
  
• The Contractor’s personnel shall be
  knowledgeable and experienced in the nature of the tasks and activities of the
  Service.
  
• The Contractor’s personnel shall possess valid
  Personal Security Clearances for the duration of the Contract performance.
  
• The Contractor’s personnel shall be courteous
  and professional in dealing with NATO and Purchaser’s staff.
  
• The Contractor’s personnel shall have sufficient
  knowledge in English language to allow smooth verbal and written communication.
  
• The Contractor’s shall strive to lower the
  rotation of personnel and maintain the same staff working under this SoW.
  
• The Contractor shall seek Purchaser’s approval
  prior to appointing new personnel to work under this Statement of Work.
  
• The Purchaser will support the Contractor’s
  personnel with access to the IT systems as required. The Contractor shall
  submit requests for change of Contractor’s personnel at least 30 days in
  advance. 
  
• The Contractor shall handle the Purchaser’s
  furnished equipment (PFE) with due care.
  
• The Contractor shall operate the equipment
  following the manufacturer’s requirements.
  
• The Contractor shall minimize the impact to the
  end users during the execution of the work.
  
• The Contractor shall bring immediately to the
  attention of the Purchaser Point of Contact any issues preventing the execution
  of the work.
  
• The Contractor’s personnel will report to and
  receive guidance from Purchaser Point of Contact on-site, Service Owner and
  Service IT Operations Lead.
  
• The Contractor’s personnel shall follow local
  site procedures to obtain physical unescorted access to the assigned work
  position and logical access to the networks in scope.
  
• The Contractor’s personnel shall liaise with
  other Purchasers’ support teams as necessary.
  
• The
  Contractor’s personnel shall use the Purchaser Information Technology Service
  Management (ITSM) ticketing system following the Purchaser’s procedures and
  observe relevant KPIs.
  

Requirements

To efficiently and effectively deliver the Service, the
Contractor personnel shall possess at a minimum qualifications and skills in
the following areas:

• At least 5 years of demonstrable experience in
  applications packaging (MSI, MSIX, App-V, App Volumes, MECM);
  
• Sound knowledge of scripting (PowerShell)
  including provisioning/changing Azure resources;
  
• Hands on experience in building virtual
  machines, snapshot, DRS concept, clustering hosts;
  
• Experience in VMWare Horizon, creating and
  tweaking gold images according to Microsoft guidance using the latest
  recommendations;
  
• Sound knowledge of VMWare Horizon Linked Clones,
  Instant Clones and Thin App;
  
• Strong analytical skills;
  
• Excellent written and oral communication skills;
  
• Strong problem-solving skills; 
  
• VDI Packaging;
  
• Expertise in information technology domains such
  as Cloud Computing and IT Infrastructures;     
  
• Personal
  Security Clearance NATO Secret.